Global Product Manager - Operational Resilience Lead, Core Domestic Payments- SVP (Hybrid)

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Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Global Domestic Core Payments Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Global Domestic Core Payments team oversees our ACH and RTGS payments network, spanning 80+ markets. We drive innovation and harmonisation, creating solutions that align with our clients' evolving regional and global business models, focusing on delivering a best-in-class client experience. We build world-class solutions across payments rails to empower clients in today’s dynamic marketplace. Our commitment is to lead the industry in next-generation payment solutions. This team is at the forefront of ensuring the stability and resilience of critical payment infrastructure globally, working collaboratively across diverse regions and functions.

What you’ll do

This critical leadership role will spearhead the Operational Resilience strategy for Global Domestic Core Payments. The SVP will be responsible for ensuring the resilience and stability of our global core payments processes and platforms. You will be expected to:

• Set the global standard and drive the implementation of the global operational resilience strategy for core payments, aligning with regulatory requirements and industry best practices (e.g., PRA).

• Oversee the execution of operational resilience programs, ensuring effective governance and control mechanisms are in place, including a robust change control process for prioritizing and allocating resources and investment asks.

• Partner with local Product, Operations and Technology teams to conduct impact assessments, identify critical business services, define impact tolerances, feed into scenario testing and vulnerability identification efforts, and develop remediation plans.

• Oversee the allocation of resources to support operational resilience activities across different product lines and and jurisdictions.

• Communicate effectively with senior stakeholders, providing regular updates on the status of initiatives pertaining to the global resilience program and reporting on key performance indicators (KPIs).

• Proactively identify and mitigate operational risks, ensuring that appropriate contingency plans are in place and any vulnerabilities are remediated.

• Drive continuous improvement in our operational resilience capabilities, staying abreast of industry best practices and evolving regulatory requirements.

What we’ll need from you

We are looking for a highly experienced and strategic leader with a deep understanding of payments and operational resilience. The ideal candidate will possess:

• Solid  industry experience in payments, with a focus on operational resilience, risk management, or a related field.

• Deep understanding of the payments ecosystem, including regulatory frameworks, industry best practices, and emerging technologies.

• Strong analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions.

• Excellent communication and presentation skills, including the ability to effectively communicate with senior stakeholders and diverse audiences.

• Master's degree in Business Administration or a related field is preferred.

What we can offer you

This role offers a unique opportunity to lead a critical function within a rapidly evolving payments landscape. You will have the chance to shape the future of operational resilience for core payments, influencing strategy, leading a team, and partnering with stakeholders across the globe. This role provides significant visibility within the organization and offers exceptional opportunities for professional growth and development, helping you build in-depth knowledge of financial services operations and develop new skills that can drive your career.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program  

• Pension Plan

• Paid Parental Leave 

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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