Vice President, Transfer Agency Operations Sr Manager - Hybrid

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Issuer & Investor Services Operations, supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Vice President, Transfer Agency Operations Sr Manager- Hybrid (Internal Job Title: Transaction Capture Sr Manager - C13) based in Kuala Lumpur, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Transaction Capture Senior Manager is a senior management level position responsible for service delivery to clients across core Transfer Agency activities and managing multiple operational teams locally while reporting to the APAC Regional Senior Manager. The candidate will also be required to maintain a close working relationship with the Transfer Agency operational oversight team(s) in other Citi locations where processes and activities are outsourced

Responsibilities:

• Oversee daily operations for multiple teams and unit supervisors and ensure teams meet performance and quality expectations.
• Manage staff resource allocation while assisting with the development and oversight of the budget.
• Resolve complex and highly variable issues with significant departmental impact.
• Oversee the volume, quality, integrity, timeliness and delivery of complex deliverables.
• Analyze issues with transaction capture and related functions where direction is needed, and actions must be recommended / taken.
• Develop and implement, policies and procedures and support a range of internal and external clients and ensure that essential procedures are followed and contribute to defining workflow standards.
• Oversee performance of operational activities and define, develop, implement and track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Identify opportunities to improve processes, client service, control, and cost reduction and implement improvements.
• Conduct discovery and due diligence activities with clients to solve complex client queries.
• Evaluate staff performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions.
• Contribute to the objectives of the Transfer Agency operations in the region.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• Key Competencies / Skills

  The candidate should have strong knowledge of the full trade cycle including other functions performed within the Transfer Agency operations, as well as the responsibilities of the Administrator and the Custodian.  The candidate is required to have strong knowledge and extensive practical experience of the following core TA processes:

• Client & fund distributor on-boarding, AML/KYC documentation & administration, and data maintenance
• Investor on-boarding, AML/KYC documentation & administration, and data maintenance
• Transaction processing & investor servicing
• Cash & trade settlement processing
• Corporate action processing
• Reporting of shareholder trade activity to the fund accountant and fund custodian
• Bank account reconciliation
• Foreign exchange dealing & execution
• Periodic client & investor reporting

  The candidate should also have experience in the following responsibilities of the Transfer Agent:

• Review of fund prospectuses, operating memorandums and key fund documentation
• Fund launches and implementation
• Client conversions
• Client change request management
• Client & vendor management
• Managing service delivery and risk control management to the Citi oversight locations
• Managing client due diligence visits
• Awareness of regulatory and industry change and how it impacts the business

• The following aspects of the role as a team manager are also important:
• People Management:

• This role is for a people manager and in addition to managing the daily responsibilities of the team, the candidate will also be required to build an effective working relationship with team members and to guide them in their tasks. Regular effective one to one sessions with direct reports are required and a planned approach to staff development is a key part of the role.

• Control Environment:

• The candidate will be expected to identify issues or inefficiencies within the team and to build a strong, controlled working environment, concentrating on error prevention and mitigation and to act as the Single Point of Contact on escalations.

• Relationship and Network Building:

• The candidate will also be expected to focus on building relationships and working collaboratively with business partners and stakeholders both internally and externally.

  Qualifications:

• 12+ years of experience in Transfer Agency (TA) services.
• Subject Matter Expert in multiple or specific skill sets, business areas or products preferred
• Demonstrated project management skills
• Ability to work under pressure and manage to deadlines
• Ability to work in a fast-paced environment
• Consistently demonstrates clear and concise written and verbal communication
• Attention to detail and intermediate problem solving skills

  Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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