Senior Vice President, TTS Ops Head - MYS Citibank Berhad

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

At Citi, we get to connect millions of people across hundreds of cities and countries every day.And we've been doing it for more than 200 years.We do this through our unparalleled global network.We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We’re currently looking for a high caliber professional to join our team as Senior Vice President, TTS Ops Head - MYS Citibank Berhad (Internal Job Title: Cash & Trade Proc Group Manager - C14) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

The TTS Client Operations (CO) Head role is a critical position responsible for managing multiple teams through other managers and cluster / regional partners. The overall objective of this role is to oversee execution of business imperatives, superior Client experience, financial & productivity targets and implementation of the local, regional & global strategies.

In this role, you’re expected to:

• Actively engaging with businesses and functions to provide strategic direction from TTS Client Operations perspective
• Developing, implementing and managing/monitoring the strategy
• Understanding and planning for the short and long term needs of the O&T organization related to human resources, client experience, processes, risk and controls
• Developing a senior team of direct staff that is best-in-class in their respective key roles
• Succession planning and strong back-ups for all key/critical roles
• Lead and coordinate all operations functions including oversight of outsourced processes, with a focus on improved efficiency and quality
• Maintaining a strong focus on the delivery of high-quality customer services through O&T processes and platforms that are reflected in high degrees of customer satisfaction
• Ensuring O&T resources are appropriately aligned with the requirements of the business
• Taking a leadership role in exploring and developing key themes within O&T such as regionalization, straight-through processing and outsourcing, leveraging organizational resources within and outside O&T to drive and implement those themes
• Maintaining a strong control and compliance environment throughout the O&T organization that can rapidly adapt to changes in the regulatory and compliance environment
• Proactively raising issues and addressing all O&T issues completely and in a timely manner through the drafting, implementation and tracking of relevant Corrective Action Plans (CAPs)
• Maintaining permanent controls readiness and obtaining satisfactory audit ratings across all auditable O&T entities and contributing to successful audits for businesses and functions that rely on O&T as an enabler
• Minimizing operating losses through proactive risk and control process (lessons learnt mechanism), identification of issues
• Creating a conducive working environment marked by high morale, team spirit, diversity and meritocracy throughout the O&T organization that can be measured through the VOE process and related indicators. Establishing procedures to measure, monitor and reduce employee turnover
• Lead all local major programs and complex projects including both regulatory and business driven initiatives
• Manage outsourcing oversight and governance, inclusive of monitoring controls, quality, costs and the provision of data and information in respect to outsourcing
• Take responsibility for local Regulatory reporting and the Regulatory control matrix (RCM) including identifying and implementing all changes to laws/new regulatory requirements related to business area
• In coordination with other country stakeholders define an effective Crisis Management and ensure that the COB plan is timely maintained and tested
• Work closely with all stakeholders for collaborative and successful execution of Business and Operations Imperatives
• Actively engage on projects, resolve escalated complex issues and balance potentially conflicting needs
• Work closely with the ASEAN TTS Ops Cluster lead to assist on execution of cluster-level strategies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 10+ years of experience in a people / functional line management role
• Internal and External Stakeholder management
• Consistently demonstrates clear and concise written and verbal communication
• Attention to detail and intermediate problem solving skills
• Project management/execution and delivery experience
• Experience in delivering results and meeting financial plans

Skills:

• Strong interpersonal/relationship and influence skills
• Demonstrated ability to measurably improve cycle time and overall efficiency
• Demonstrated ability to improve satisfaction levels of business partners with quality of service/delivery

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Competencies:

• Ability to develop and sustain positive business partnerships that share client, market, and business accountability
• Exceptional organization and process management ability
• Customer orientation with a commitment to quality
• Strategic thinking

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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