Document Specialist, Client Onboarding

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Document Specialist, Client Onboarding -Hybrid (Internal Job Title: Client Onboard Intmd Analyst - C11) based in KL, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

Responsibilities

• Processes client’s requests related to system set up including signatories’ updates and documentation lodgment for Account Opening.

• Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.

• Provides response to client and internal inquiries. Prepares documentation for archiving .

• Applies appropriate bank’s regulations while processing the requests.

• Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.

• Documents operation procedure updates.

• Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).

• Verification and authorization of data entered in the systems.

• Ensures all queries are dealt with in an efficient and timely manner.

• Escalates urgent / risk issues through the appropriate escalation channels.

• Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.

• Has experience of managing wider teams and resolving various conflicts within the team.

• Should have exposure to MCA-related and risk & compliance activities

• Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.

• Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.

• Assists in the implementation of validated process improvements.

• Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.

• Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.

• Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.

• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualification / Education

• 4-6 years of work experience, preferably within banking domain.

• Bachelors/ master’s degree

• Good written & spoken communication skills.

• Excellent risk management orientation.

• Results orientation

• Deep understanding of the global Citi network.

Additional Justification Details

• Previous experience in financial services preferred.

• Knowledge of bank products in the scope of opening and maintaining of bank accounts

• Customer communication experience (internal/external).

• Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). 

• Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines.

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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