Digital Asset Operations - Senior Analyst (AVP)

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Job Overview

Job Background / Context
Citi is revolutionizing the future of digital asset management and blockchain integration. The Investor Services business is dedicated to building innovative solutions that redefine security, efficiency, and accessibility in the digital economy. Join a team where innovation is not just a buzzword, but the core of our DNA.
Investor Services Operations comprises of multiple operations groups supporting our Custody (Global and Direct), Funds and Execution Services businesses. This new and exciting space for our clients where our business is looking to lead the way. 
Job Purpose
The Assistant Vice President leads a settlement operations team responsible for the accurate, timely, and secure processing of digital asset transactions. This role combines operational oversight, people leadership, and subject matter expertise in blockchain-based settlement processes. The AVP ensures risks and controls are effectively managed, documentation is complete and audit-ready, and process issues are resolved promptly with preventive measures implemented. The role also supports senior management in delivering strategic initiatives and operational enhancements
Key Responsibilities
•    Oversee the end-to-end digital asset settlements process, ensuring timely and accurate execution of all transactions.
•    Act as the Subject Matter Expert (SME) for digital asset settlements, providing operational guidance and resolving complex transaction issues.
•    Lead and mentor settlement analysts, ensuring adherence to internal procedures, control frameworks, and quality standards.
•    Manage escalations, settlement failures, and process disruptions, implementing root cause analysis and preventive action plans.
•    Maintain comprehensive process documentation, ensuring all records meet audit and compliance requirements.
•    Monitor process metrics and operational dashboards to identify risks, inefficiencies, and improvement opportunities.
•    Collaborate with internal stakeholders, including technology, product, risk, and compliance teams, to address operational challenges and system enhancements.
•    Support senior management in executing strategic initiatives, change programs, and special projects.
•    Ensure the team remains up-to-date with industry developments, regulatory changes, and evolving blockchain settlement practices.
•    Foster a culture of accountability, operational excellence, and continuous improvement within the team.
•    This team operates within a 24/7 shift model to ensure continuous operational coverage.

Knowledge, Skills & Qualifications
•    Minimum 7-10 years of experience in securities settlements, with hands-on experience in digital asset settlements or strong product knowledge of digital assets
•    Proven track record in leading operational teams and managing high-volume, high-value transactions
•    Deep understanding of blockchain transaction flows, settlement finality, and custody infrastructure preferred
•    Proficiency in reconciliation tools, blockchain explorers, and settlement tracking systems preferred
•    Advanced Microsoft Excel skills for operational reporting and analysis
•    Excellent problem-solving and decision-making abilities
•    Ability to manage operational risk and maintain control discipline
•    Effective communication and stakeholder management skills
•    Adaptability to fast-evolving digital asset technologies and processes

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Development Value
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model, but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
    Generous holiday allowance; increasing with tenure
    A discretional annual performance related bonus
    Private medical insurance packages to suit your personal circumstances
    Employee Assistance Program
    Pension Plan
    Paid Parental Leave
    Access to an array of learning and development resources

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Job Family Group:

Operations - Core

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Job Family:

Operations Project Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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