Client Service Lead - Sr Vice President

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

About Investor Services

Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products including Custody, Funds & Execution Services. We are a critical partner to our clients, ensuring efficient and scalable operational services.

Role Overview

We are seeking an experienced and client-focused leader at the C14 level as a key client lead within CitiService Investor in APAC, supporting Investor Services Operations. This individual will be responsible managing senior client relationships within the region and associated team. The successful candidate will be adept at managing through and influencing change, as CitiService is an evolving team focused on facilitating efficient, scalable operational services across all products within Investor Services. This role requires a strong ability to drive and influence change, advocate for client needs, and contribute to the future strategy of the area within the APAC context, but thinking globally.

Key Responsibilities

• Manage client facing CitiService team(s) and Clients within APAC, focusing on ensuring high service levels and compliance with Citibank policies, procedures, and local regulations.
• Manage large institutional client relationships at a senior level within APAC; advocating for them internally and overseeing the delivery of work to enhance their experience.
• Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans..
• Partner with other groups to drive and influence change, and design the future target operating model as CitiService continues to grow in APAC
• Collaborate closely with other internal groups to drive and influence change, acting as a strong advocate for the firm’s client needs.
• Regularly review processes to ensure maximum efficiencies while delivering superior service quality and deploying high-quality controls.
• Establish effective working relationships with front office and operations management to jointly identify and resolve ongoing issues.
• Apply in-depth industry knowledge specific to the APAC market.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This includes driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, escalating, managing, and reporting control issues with transparency, and effectively supervising the activity of others and creating accountability with those who fail to maintain these standards.

What we are looking for

• 10+ years of relevant experience, including 7+ years in a managerial role within Investor Services and/or a similar position with a strong client focus.
• Proven experience managing relationships with large institutional clients in APAC.
• Demonstrated record of achievement in leading large, matrixed organizations, with a proven ability to take ownership, make decisions, and motivate teams towards common goals (both within and outside direct lines of management).
• Proven track record of driving change through data-led insights and cross-functional teamwork to deliver large-scale projects.
• Exceptional communication and presentation skills, capable of leading senior client and senior internal stakeholder meetings (e.g., Steering Committees)
• Ability to connect diverse issues and broader topics to thematically analyze and solve complex problems.
• Effective leadership skills with a strong ability to develop robust partnerships with other teams.
• Demonstrated ability to operate successfully and contribute effectively in an evolving new area where structure and target operating model may not yet be fully defined.
• Strong understanding of the APAC financial services landscape and regulatory environment.
• Bachelor’s/University degree or equivalent experience. A Master’s degree is a plus

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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