Client Onboarding Specialist

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Job Overview

At Citi, we get to connect millions of people across hundreds of cities and countries every day.And we've been doing it for more than 200 years.We do this through our unparalleled global network.We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We’re currently looking for a high caliber professional to join our team as Client Onboarding Specialist (Internal Job Title: Client Onboard Intmd Analyst - C11) based in KL, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Client Onboarding Specialist is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills

• Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues

• Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams

• Determines new work procedures, analyzes complex and variable issues with significant departmental impact

• Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards

• Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices

• Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner

• Embarks on continuous on the job training for end to end product knowledge

• Understands client requirements and implement them correctly

• Understands new customer requirements and ensure adequate support to new customer requirements and initiatives

• Monitors customer satisfaction and service level and drive process changes

• Provides innovative solutions to clients

• Ensures a strong and robust processing environment with effective controls

• Establishes risk management practice

• Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed

• Has the ability to operate with a limited level of direct supervision

• Can exercise independence of judgement and autonomy

• Acts as SME to senior stakeholders and /or other team members

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred

• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills

• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile

• Proficient in Microsoft Office Applications. Exposure to Client interaction

• Consistently demonstrates clear and concise written and verbal communication skills

• Proficient in handling urgent and escalation cases and manage client and internal team expectations

• Proficient knowledge of English (written and spoken)

• Proficient knowledge of Mandarin & Cantonese (written and spoken)

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

Account Management, Account Setup, Cantonese Language, Client Onboarding, Mandarin Chinese Language, Project Management Operations.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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