VP, Cluster Cards and Unsecured Lending Control Manager

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Job Overview

Individuals in Assessment & design are responsible for developing, designing, and implementing controls programs, and providing review and guidance on robust controls design adhering to Citi’s Policies, Standards, and Frameworks. Individuals proactively identify and drive controls enhancements such as automation, standardization and rationalization including transformation execution activities. Includes first line activities for identification, measurement (significance and likelihood), and ongoing assessment of key risks and controls in partnership with relevant process owners to drive management decisions to operate within the firm’s Risk Appetite.

Responsibilities: 

• Robust Controls:  Work with Cards and Unsecured Lending (CUL) Sales and Wealth Control to execute a robust control and governance framework for Hong Kong, Singapore and UAE.  Enhance the focus on controls and governance related to Cards and Loans business to ensure that controls are keeping in pace with the evolving business landscape.

• New Initiatives:  Review Hong Kong, Singapore, and UAE CUL Sales and Risk and Control teams various changes / initiatives to ensure the successful implementation and compliance of new regulatory/Citi policy requirements applicable to Cards and Loans.

• Issues & Incidents:  Lead or support as appropriate the root cause analysis of material risk events and control breaks across markets, work with country/regional functions and businesses to establish effective feedback loop to augment control management and share lessons learned with the country and region teams.

• Consistent Remediations:  Review and drive consistency of remediation efforts across countries.

• Treating Customers Fairly:  Work closely with country and sales teams to provide oversight on the TCF (Treating customers fairly), Conduct Risk and Reputational Risk programs.

• Self-Assessments:  Drive critical enhancements to the Manager’s Control Assessment (MCA) program through alignment with evolving risks as well as changing business needs and policies and ensuring the mapping of the Regulatory Control Matrix to the MCA is comprehensive.

• Control Culture Cultivation:  Drive a strong control culture and ensuring permanent controls readiness through proactive risk management and issue self-identification.

• Audit & Examinations:  Work closely with three businesses in ensuring audit and examinations delivery and learnings are evaluated focused on Self-identified issues.

Other Responsibilities:

• Support the design and development of Citi's comprehensive controls program.

• Support assessment of the effectiveness of existing controls, identifying areas for improvement, and helping to implement necessary changes.

• Continually drive and manage controls enhancements focused on increasing efficiency and reducing risk.

• Help coordinate with key stakeholders and relevant process owners to drive management decisions aimed at maintaining operations within the firm’s Risk Appetite.

• Support the assessment for the business/function risk appetite in line with changes in the business environment, regulatory requirements, and strategic objectives.

• Help collaborate with key stakeholders to assess potential risks and develop risk mitigation activities to define the acceptable level of risk across various areas of operation. • Help to drive execution of Enterprise Risk Management Framework and adherence with Risk Mgmt. / Compliance Policies.

• Help collaborate with business and functions to understand the control processes and identify potential areas for improvement.

• Stay updated on regulatory changes and industry best practices related to control management and ensure the controls program aligns with these standards.

• Support providing regular updates to senior management on the performance of the controls assessment and design.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.

• Ability to identify, measure, and manage key risks and controls.

• Strong knowledge in the development and execution for controls.

• Proven experience in control related functions in the financial industry.

• Proven experience in implementing sustainable solutions and improving processes.

• Understanding of compliance laws, rules, regulations, and best practices.

• Strong analytical skills to evaluate complex risk and control activities and processes.

• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.

• Strong problem-solving and decision-making skills.

• Ability to manage multiple tasks and priorities.

• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

• Active use of AI tools in day to day work

Education: 

• Bachelor's/University degree, Master's degree preferred

Working at Citi is far more than just a job. A career with us means joining a family of dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Assessment & Design

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Business Insights, Communication, Constructive Debate, Controls Lifecycle, Issue Management, Process Design, Program Management, Risk Management, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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