Skip to main content
Team members enjoying time outside
Join Our Team

Senior Translator (Translations Specialist) - Officer

Job Req Id:
25901927
Location(s):
Kowloon, Kowloon City, Hong Kong SAR
Job Type:
On-Site/Resident
Posted:
Sep. 03, 2025

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Working as part of the APAC Translations team (based in HK) in a busy 18/7 department that supports English to Chinese, and vice versa translations services to internal clients within the Institutional Clients Group (i.e. Investment Bank, Markets, Transaction Services, Private Bank, etc.) and various other clients within Citi.

Translations responsibilities:

  • Provide high-quality translation of time-sensitive and confidential materials from English to Chinese for Mainland China / Hong Kong / Taiwan markets and vice versa.  Translations of various types of documents, e.g. Pitch books, presentations, correspondences, regular market updates and other materials that may be related to the business

  • Leverage translation tools, including AI-powered tools, to ensure efficient and accurate delivery

  • Provide excellent customer service in a fast-paced environment. Interact with clients and gather details on job requests as required from time to time

  • Discuss with Supervisor to clearly understand deadlines and instructions for processing a document properly

  • Complete job tracking and monthly billing requirements as part of the workflow process

Qualifications:

  • Min. 3 years of experience as a professional translator, in Financial field preferred

  • Translations speed of 3,500 words per day manually, or 6,000 words per day with translation tools

  • Highly proficient in both English and Chinese languages (oral and written communications inclusive)

  • Advanced knowledge of Microsoft Office (PowerPoint, Excel and Word)

  • Proficiency in Machine Translation (MT) post-editing

  • Familiarity with AI-powered translation tools and platforms

  • University graduate in related field

    Master degree in linguistics preferred

Workflow responsibilities:

  • Support Front Desk activities as and when required to support Supervisor and coordinate with internal clients or external suppliers for job distribution, proof reading etc.

  • Primary point of contact for clients, responsible for assigning incoming work to the appropriate resources.Interacts with clients and gathers detailed information on job requests (e.g. deadlines, instructions, billing details)

  • Manages the department mailbox and job dashboard accordingly and is responsible for doing assigning jobs and also hand over to next shifts

  • Handle translation projects to ensure deadlines are met, prioritize workload and makes adjustment to meet business needs as required, where necessary negotiates deadlines

  • Provide excellent customer service in a fast-paced, multi-shift production environment

  • Communicate effectively with clients and translators supplier, suppliers locally and globally regarding queries on documents

  • Provide clear directions to translators on deadlines and document processing

  • Establish an inclusive and positive team-oriented work environment

Other Responsibilities

  • Complete administrative duties for billing and tracking jobs including supplier billing by job

  • Buddies new joiners post-training

  • Proofread work done by team members or suppliers to meet clients’ requirements

  • In absence of a Supervisor allocate global resources effectively to run the department smoothly and efficiently

  • Establish strong relationships with clients to understand their needs and work across businesses, functional and / or regional lines to provide clients with integrated solutions that meet and / or exceed the needs

FOR YOUR AWARENESS: We are implementing the Vaccine Pass in accordance with the guidance of the HKMA, effective April 1, 2022.   All Citi staff will be required to be vaccinated against COVID-19 or have a valid medical exemption to enter Citi premises.   To comply with this, the successful candidate must be either vaccinated against COVID-19 or have a valid medical exemption.

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Operations Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

A man walks his dog, enjoying a well-earned break from work.

Global Benefits

Discover the top benefits offered to our global workforce, designed to support your well-being, growth and work-life balance. Explore a few of the highlights that make working with us rewarding.

Learn More

A woman enjoying work-life balance with her family

Explore More Jobs

  • Group of young professionals in an office setting

    Early Careers Talent Network

    Sign up to receive personalized job matches based on your skills and interests. We'll help you discover opportunities that align with your goals.

    Discover More

  • Four coworkers walking down stairs and talking

    Career Professionals Talent Network

    Sign up to receive tailored job matches based on your skills and experience. Discover opportunities that align with your ambitions.

    Discover More