Managing Director, Head of Core Segment, Citi Commercial Bank, Hong Kong

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Job Overview

Managing Director, Head of Core Segment, Citi Commercial Bank, Hong Kong

Citi Commercial Bank (CCB) in Hong Kong is seeking a highly experienced and dynamic individual to lead a critical new segment focused on Core Clients, medium sized enterprises with cross border linkages, and those requiring high-volume, digitally-led portfolio coverage. This role is pivotal in driving growth, expanding market share, and enhancing client engagement within a fast-evolving corporate landscape. The Head of Core Segment will be responsible for defining and executing the strategic vision for this portfolio, leveraging digital solutions for efficient acquisition and scalable relationship management, while ensuring a superior client experience. This role reports to the Head of Citi Commercial Bank, Hong Kong.

Key Responsibilities

• Develop and articulate a clear strategic roadmap for the segment, aligning with CCB's overall growth objectives.
• Oversee the management and performance of a high-volume client portfolio, focusing on revenue generation, profitability, and risk mitigation.
• Lead a high-performing team of banking professionals focused on digital sales, relationship management, and credit analysis.
• Lead efforts to identify, acquire, and grow relationships, including startups, high-growth companies, and digitally native businesses
• Identify market opportunities, emerging trends, and competitive landscape to position Citi as the preferred banking partner for these client types.
• Manage the segment's P&L and return, including revenue targets, expense management, and capital allocation.
• Ensure effective collaboration with internal stakeholders across credit, product and operations
• Collaborate with product teams to tailor and develop innovative banking solutions (e.g., cash management, trade finance, lending, FX) that meet the specific needs of clients
• Drive innovation in digital client acquisition, onboarding, and servicing models to achieve high-volume scalability.
• Implement data-driven strategies for targeted client outreach and portfolio expansion.
• Champion digital channels and platforms as primary mechanisms for client engagement and service delivery.
• Develop and implement scalable coverage models that balance digital efficiency with targeted human interaction for complex client needs.
• Monitor portfolio health, identify early warning signals, and implement corrective actions as necessary.
• Advocate for enhancements to digital platforms and tools to improve client experience and operational efficiency.
• Foster a culture of innovation, client-centricity, and continuous improvement.
• Ensure adherence to all regulatory requirements, internal policies, and risk management frameworks.
• Implement robust controls to manage credit, operational, and reputational risks inherent in serving high-volume client segments.
• Maintain a strong understanding of the evolving regulatory landscape

Qualifications

• Minimum of 15+ years of experience in commercial banking, corporate banking, or a related financial services role, with a strong focus on strategy, business development, and portfolio management.
• Proven and strong track record of successfully managing and leading teams through complex change; a reputation for retaining, attracting and developing talent   
• Proven track record of success in leading and growing client segments
• Demonstrated experience in managing significant P&L responsibilities and driving financial performance.
• Ability to influence and collaborate effectively across all levels of the organization.
• Exceptional ability to formulate and execute strategic plans for market penetration and growth.
• Significant experience with commercial credit decision making authority, with experience in complex capital structures and cross border transactions
• Strong financial analytical skills and understanding of corporate finance, credit risk, and product profitability.
• Minimum intermediate level credit skills with the capability to demonstrate advanced level credit skills to be appointed a senior credit officer
• Extensive experience in developing and implementing digital strategies for client acquisition, engagement, and service delivery.
• Deep understanding of digital banking trends, technologies, and innovative solutions for client engagement and operational efficiency.
• Demonstrated commitment to understanding and serving client needs, with a track record of building strong client relationships.
• Proven leadership ability with excellent interpersonal communication skills
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively.
• Ability to thrive in a fast-paced, evolving environment and effectively manage change.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing challenges.
• Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval. 
• Fluent in Mandarin.

Education:

• Bachelor's degree required, MBA or advanced degree in Finance, Business, or a related field preferred.

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Job Family Group:

Commercial and Business Sales

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Job Family:

Relationship Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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