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Citi Commercial Bank - Industry Head - Consumer & Retail, and Business & Professional Services (B&PS)

Job Req ID 24738530 Location(s) Kowloon, Hong Kong SAR Job Type On-Site/Resident Job Category Commercial and Business Sales
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Consumer & Retail, and B&PS Industry Head is responsible for originating and managing the Consumer & Retail, and B&PS coverage and the expansion efforts for commercial bank clients within this subsector. The Consumer & Retail, and B&PS Industries are key components of Commercial Bank business with a corresponding expectation that the size of the team will continue to grow in the coming years. 

A strong understanding of the industries and the current competition in this space for financial services is essential to the commercial objectives of the business. This position requires thorough understanding of strategic direction of the team within the relevant parts of the business, combined with a solid conceptual/practical grounding in both the function, the area of expertise and related subject areas. This industry head role is expected to present industry insights and knowledge externally to clients and the market, and internally to leadership, Risk, and other partners.

Excellent communication skill is required to present internally, often at a senior level. Responsible for executing functional strategy in area managed. Accountable for end results, planning, and contribution to future strategy of the area. Full management responsibility for the team, including people management, planning and duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations.

This role will report directly to the Head of Citi Commercial Bank, Hong Kong.


  • Originate, manage, and grow new, multi-product client relationships. Own, respond to, uncover and anticipate future needs, roadblocks, risks and expectations.
  • Manage a growing team in delivering the Bank to the clients while developing their skills and capabilities.
  • Drive innovation on the solutions we provide clients through partnerships with product specialists and subject matter experts, while structuring deals that balance risk and reward.
  • “Be the Best” for our clients by understanding and delivering on clients’ holistic operational, risk management, financing, and strategic agenda. Be responsible for Client-level planning, and revenue responsibilities. Identify cross-sell opportunities to deepen and increase share of wallet.
  • Execution of strategic initiatives launched centrally at all levels, including global coordination with other clusters and working closely with other stakeholders.
  • Drive complex multi-product solutions across multiple geographies, such as cash management solutions, coordinated hedging solutions and Capital raising solutions, etc.  
  • Work closely with CLM and Independent Risk to ensure the establishment of new credit relationships as well as the monitoring of the existing credit portfolio.  Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • Ensure compliance with regulatory requirements and Citi's policies / guidelines at all times.
  • Attract, retain, and motivate a team, meet team performance goals, including robust new client acquisitions.


  • 10+ years of commercial banking experience. Industry knowledge and experience in Consumer & Retail, and B&PS is an advantage.
  • 5 + years of leading and managing complex teams.
  • In-depth knowledge of all aspects of commercial banking products including cash management, derivatives, lending, trade, etc.
  • Possesses sound judgment and is creative in providing structured solutions to bank clients.
  • Significant experience with credit decision making authority, with experience in complex capital structures and cross border transactions.
  • Must have a sharp business development focus. Demonstrate innovative and forward-looking approach to new opportunities and a proactive approach in looking for ways to develop new and strengthen existing business relationships with clients, delivers a frictionless client experience.
  • Demonstrate thought leadership. Ability to create long-term trust and advisory based relationships will clients.
  • Tangible knowledge of competitors and how to successfully select a target market and position Citi to win.
  • Ability to work effectively in team setting and demonstrate “role model” characteristics to the team.
  • Able to effectively interact with a variety of internal and external constituencies.
  • Proven track record of successfully leading mentoring, teaching, coaching, and training required; managing and leading teams preferred.
  • Proven track record for retaining, attracting and developing talent preferred.  
  • Proven leadership ability with excellent interpersonal communication skills.
  • Able to quickly adapt priorities based on the latest data insights.


Bachelor’s/University degree, Master degree preferred.


Job Family Group:

Commercial and Business Sales


Job Family:

Relationship Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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