AVP, Partnership Management Officer

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.  The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow.  We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as AVP, Partner Management Officer based in Hong Kong.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

Responsibilities:

• Serves as a key liaison and will be responsible for supporting the profitable growth of the portfolio in all channels, ensuring that marketing and financial/business plans are delivered and strengthening the client relationship.

• Identify and implement strategic initiatives to drive profitable sales growth through new account acquisition and increases to partner credit penetration:

• Develop and execute strategic/tactical initiatives to improve business performance.

• Create innovative and appealing product concepts and communications.

• Analyze program results to improve performance and profitability.

• Develop and maintain marketing strategies with partner and internal resources.

• Create and manage task plans to accomplish business plan objectives.

• Financial planning and forecasting - ensure plan is achieved and recognize, anticipate and create solutions to address financial and driver shortfalls.

• Develop and maintain positive business relationships:

• Establish and maintain positive business relationships within the client's retail and financial services organizational structures.

• Consistently deliver quality customer and client experiences.

• Build organizational consensus in support of the client.

• Provide business support:

• Maintain contract compliance including reporting requirements and service level agreements.

• Manage monthly client reporting.

• Actively contribute to and participate in client portfolio reviews.

• Assist in the creation and management of project plans for retail initiatives, including incentives, contests and application building strategies

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-8 years relevant experience

• Bachelor's degree in Business, Communications, Marketing, or Finance.  Must have experience in marketing, product or project management and client/relationship management experience.

• Ability to promote teamwork and collaboration at all levels of the organization. Forward thinker with the flexibility to adapt to and drive change in a dynamic business environment.

• Consistently demonstrates clear and concise written and verbal communication skills

• High-energy, self-motivated individual with the ability to drive results with a sense of urgency, ownership and accountability.

• Demonstrated ability to prioritize effectively and handle multiple, diverse projects simultaneously.

• Proficient in Microsoft Office with an emphasis on MS Excel

• Private label credit or bankcard industry experience preferred.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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