AVP, Corporate Partnership Management (Wealth)

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Job Overview

The Partner Management Officer is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Serves as a key liaison and will be responsible for supporting the profitable growth of the portfolio in all channels, ensuring that marketing and financial/business plans are delivered and strengthening the client relationship.

• Identify and implement strategic initiatives to drive profitable sales growth through new account acquisition and increases to partner credit penetration:

• Develop and execute strategic/tactical initiatives to improve business performance.

• Create innovative and appealing product concepts and communications.

• Analyze program results to improve performance and profitability.

• Develop and maintain marketing strategies with partner and internal resources.

• Create and manage task plans to accomplish business plan objectives.

• Financial planning and forecasting - ensure plan is achieved and recognize, anticipate and create solutions to address financial and driver shortfalls.

• Develop and maintain positive business relationships:

• Establish and maintain positive business relationships within the client's retail and financial services organizational structures.

• Consistently deliver quality customer and client experiences.

• Build organizational consensus in support of the client.

• Provide business support:

• Maintain contract compliance including reporting requirements and service level agreements.

• Manage monthly client reporting.

• Actively contribute to and participate in client portfolio reviews.

• Assist in the creation and management of project plans for retail initiatives, including incentives, contests and application building strategies

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years relevant experience

• Bachelor's degree in Business, Communications, Marketing, or Finance. Must have experience in marketing, product or project management and client/relationship management experience.

• Ability to promote teamwork and collaboration at all levels of the organization. Forward thinker with the flexibility to adapt to and drive change in a dynamic business environment.

• Consistently demonstrates clear and concise written and verbal communication skills

• High-energy, self-motivated individual with the ability to drive results with a sense of urgency, ownership and accountability.

• Demonstrated ability to prioritize effectively and handle multiple, diverse projects simultaneously.

• Proficient in Microsoft Office with an emphasis on MS Excel

• Private label credit or bankcard industry experience preferred.

Education:

• Bachelor’s/University degree or equivalent experience

"This position falls under the Mandatory Reference Checking (MRC) Scheme, a standardised reference-checking arrangement that is designed to support the integrity of authorized institutions regulated by the Hong Kong Monetary Authority. The MRC Scheme requires an in-scope institution intending to hire an individual for certain relevant positions to conduct a mandatory reference check on that individual, by requesting information about them from each relevant former and current employer. By applying for this role, you acknowledge that your reference may be shared with other participating banks in accordance with the scheme’s principles.For further details, please refer to the public website of HKAB

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Job Family Group:

Consumer Sales

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Job Family:

Consumer Business Development

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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