Head of Services- Democratic Republic of the Congo

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Job Overview

The Democratic Republic of Congo (DRC) represents one of Sub-Saharan Africa’s most dynamic yet complex markets. Home to over 100 million people, the country is a global leader in cobalt and copper production and is central to the energy transition supply chain. While the economy remains heavily resource-driven, structural reforms, fiscal consolidation efforts, and stronger engagement with multilateral partners have supported resilience and gradual diversification. Macroeconomic conditions are improving, with growth projected to remain above regional averages, although risks persist from infrastructure bottlenecks, governance challenges, and external price volatility. DRC contributes revenues of circa $63MM to the Services Sub-Saharan Africa business, over 40% of the West and Central Africa Services business and is a key FI clearing enabler in the market

This role is responsible for leading Services strategy, execution, and market share growth within DRC, collaborating closely with local Banking and Markets Business Heads and CCOs. The role focus will be cultivating robust relationships with clients, partners, regulators, and key stakeholders, ensuring the full power of our Services offering reaches the covered geography. The Services Head will also champion innovation for enhanced client experience and operational efficiency, uphold rigorous risk and control standards, and build, mentor, and lead a high-performing team. Work in close collaboration with CCO on the interface with regulators on the implementation of the strategic projects that impacts payments & receivables, national switch, digitization, USD clearing etc

Responsible for planning, strategy definition, organization of the department, product development and execution of principal responsibilities allocated by CCO or WCA Services Head. Actively manage the local and foreign currency liabilities of the bank ensuring growth and product innovation

Key Responsibilities

• Market Growth- Work across product peers to drive business growth and expand market share in DRC, executing global strategy
• Client Focus- Foster and maintain strong relationships with key clients, partners and stakeholders in DRC. Relay and influence meeting the needs of the Client with global product peers
• Financial Performance- Drive client revenue growth, manage profitability, manage KPIs and track performance of the DRC business. Hold partners and functions accountable for enabling Services performance
• Governance, Risk & Control- Manage risk and control standards and foster a culture of compliance across the organization. Ensure the business operates within the appropriate legal entity governance framework for DRC Services business. Ensure local oversight of associated risk management, regulatory and control considerations. Work closely with second and third line partners (Legal, Compliance, Market and Credit Risk, Audit, Finance) to ensure strong engagement with Services, and partner with them to ensure appropriate governance and control infrastructure
• Talent Development- Lead, mentor and develop a high-performing team, fostering a collaborative and results-oriented work environment. Promote an inclusive and ethical culture, and oversee team development plans
• Innovation- Champion a culture of innovation, driving digitization and the adoption of cutting-edge technologies to enhance client experience and operational efficiency
• Business Strategy- Formulate and execute a strategy for DRC in light of evolving market needs, including branch strategy, people strategy, product roadmap, future technology and platform needs for the countries.
• Industry and Market Knowledge- Stay abreast of industry trends, regulatory changes and the competitive landscape to identify opportunities, influence global products to adapt and mitigate potential risks.
• Market and Regulatory Advocacy- Formulate the strategy around and lead external engagement with appropriate regulatory bodies. Drive Citi’s agenda and desired outcomes

Development Value

• TTS product knowledge, project & management & thought leadership, product management & client facing skillset development and strategic thinking
• Deep insights into all aspects of Services businesses

Qualifications

• Undergraduate Degree, Master’s degree preferred
• Extensive experience in financial services, with a proven track record of success in leading and growing a large business
• Strong leadership, strategic thinking and execution capabilities
• Excellent communication, interpersonal and stakeholder management skills

Knowledge and Experience

• Deep understanding of Services’ core product areas: Payments, Liquidity Management, Trade and Working Capital, Investor Services, and Issuer Services
• Exposure and track record in both CCPS (Corporate Commercial and Public Sector) and FI (Financial Institutions) segments
• Strong track record in developing and nurturing client and vendor relationships
• Knowledge of DRC regulatory landscape
• Minimum of 12 years postgraduation experience, out of which at least 8 must have been in the banking industry and at least 3 as VP/People manager
• Experience in interacting with and influencing key decision-makers in corporate that fit our target market]
• Fluent in English and French

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Job Family Group:

Institutional Sales

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Job Family:

Corporate Sales

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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