Project Management Lead (VP/Hybrid)

The Project Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Manages a large multi-faceted project/account/campaign or multiple projects at the same time.
• Owns project goals leveraging expertise to inspire a sense of shared purpose within the project team.
• Organizes new challenges and drive business results.
• Uses best practice PMO methodology to create a project plan to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes.
• Drives end results of the project as a representative of the business.
• Works closely with the Customer, Sales Team, Engineering and Manufacturing to define a project scope and objectives for project members.
• Prepares, maintains, and submits clear and concise activity/progress reports and time recording/management reports.
• Assesses project risk potentials and discover potential problems before they occur.
• Applies a proactive approach in routinely tracking the project participant progress against project goals.
• Defines, teaches, and enforces the use of good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled.
• Identifies and where required amends the approach to the context and constraints of each project.
• Constantly improving their own and their teams' skills through lessons-learned reviews at project completion.
• Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming.
• Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed.
• Promotes partner involvement through effectively communicating project status upward and to the Client.
• Applies lessons learned from recent projects to future projects.
• Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues.
• Proactively follows escalation and change control processes.
• Owns all management reports on a given engagement.
• Promotes good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project's stakeholders: its sponsors, those who will make use of the project's results, those who command the resources needed, and the project team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of project management experience – preferably from a mortgage or financial services environment
• PMP certification strongly preferred, Six Sigma a plus.
• Ability to develop project plans, manage individual deadlines and goals.
• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
• Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk.
• Manage client expectations, anticipates operational and tactical risks and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.
• Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional.
• Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.

Education:

• Bachelor’s/University degree, Master’s degree preferred

Schedule: Monday - Friday 8:00am - 5:00pm. Based on project, you may be required to work outside of these hours.

This position is the operations lead supporting Brands and CRS New Partner onboarding, internal migrations, decommissioning an existing partner, or launching a new product.  This role is partner facing and requires strong CRS, business and operations knowledge, excellent collaboration skills and advanced program management skills.  This role will, working with the various operations areas, define and implement the servicing strategy that optimizes efficiencies while aligning to the contractual obligations

The primary focus on the role is leading operations for Brands during the onboarding or offboarding of partners (mergers, acquisitions and divestitures).

Role will define workstreams across operations including platform changes, staffing, location and capacity, operations tools and training

The role encompasses all phases of onboarding, from the RFP process to the successful onboarding and turning over to BAU processing

Early the initial phases, the role will lead operations in the RFP, followed by Due Diligence and Discovery processes if Citi is selected as the issuer.  This includes supporting the Business Development Lead in partner meetings and responses, accurately and positively portray Citi’s capabilities, engaging operations teams when necessary, as well as partnering with Operations leadership. Alignment with Ops on capabilities is an ongoing activity.  Participation and presentation in meetings with potential partners will be required.

Role collaborates with Operations Finance and BD BP&A to create Pro Formas, with a primary responsibility for operational expenses.  This requires understanding the potential partners portfolio and how it compares to similar portfolios so that we can adjust drivers to ensure we have the best forecast possible, with limited information

Ensure operations leadership is engaged appropriately and that the right KDMs make appropriate decisions at critical junctions along the journey

Active collaboration with the Business and Technology teams to ensure we have alignment on strategies and documentation related to partner onboarding/offboardings.

Ability to manage multiple projects concurrently to achieve an on-time go live date

Build strong relationships within the project sponsors and stakeholders, including the operations, business and technology teams.

Ensure adequate and appropriate issue and risk management, project schedules and status reporting for the Operations teams

Timely communications ensuring all operations teams are aligned and that Ops dovetails with the business and technology plans.

Ability to lead a project plan, key controls, risk mitigation and issue resolution at a very advanced level of program management.

Highly engaged with CX teams to ensure that customer experience journey designs are optimized and align with targetin8g business outcomes with balanced results

High level of cross-operational knowledge/experience to ensure that all aspects of operational readiness and CX experience design are considered

Experience with multiphase multi-team, extra-large programs is a must

Act as an appropriate contributor to the systems process design strategy to ensure operations functional leadership is aligned with go-to-market servicing strategy.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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