Data Risk and Controls Group Manager (USPB&WM CDO) - C14 - SVP (Hybrid)

The US Personal Banking & Wealth Management (USPB&WM) Data Risk and Control team is a critical function within the USPB&WM Chief Data Office (CDO) and is responsible for and providing data governance and oversight, operational risk management and controls leadership for data across the global USPB&WM businesses.

As a senior leader with the USPB&WM Chief Data Office (CDO) Data Risk and Control team, the Data Control Group Manager will be responsible for leading the implementation of a robust risk and controls culture within the USPB&WM CDO by ensuring compliance with the Operational Risk Management Policy and Citi Controls Standard as it relates to Data Risk, including Manager Control Assessments (MCA), controls, quality control monitoring, and risk management activities.  The primary focus is to anticipate, identify, and work with our USPB&WM CDO to determine appropriate mitigants to key risks that could impact business objectives, including advising them on how to design appropriate controls through a globally consistent MCA.  This role will work closely with all USPB&WM CDO departments to manage the control framework that monitors compliance with Citi policies and procedures, and partner with Operational Risk Management (ORM), Compliance, Internal Audit, Legal, and Operations to address regulatory, compliance, audit matters, and strengthen the control environment.

This job requires excellent communication skills needed to negotiate internally, often at a senior level.  Developed communication and diplomacy skills are required to guide and influence others, in particular, colleagues in other areas and occasional external customers. 

Additional responsibilities include, but are not limited to:

Manager Control Assessment (MCA)

• Coordinate the Governance, Risk and Compliance and Manager’s Control Assessment (GRC&MCA) program implementation and monitoring, establishing controls to ensure its effectiveness.
• Provide strategic leadership and coordination in the consistent design, implementation and execution of a sustainable Governance Framework and Control infrastructure.
• Determine Data Management Control EMP/SMP applicability and adoption across USPB&WM AUs, including local language, Inherent Risk Scoring and Execution of Controls
• Assisting our Data Owners and CDO partners in the design of activities, risks, controls, and monitoring methodology - Define / decide ARCM Language / Taxonomy / Inherent Risk etc.
• Monitor centrally the alignment to the Operational Risk Management Policy
• Establish metrics and monitoring and reporting process for MCA objectives compliance.
• Implement actions to reduce residual risk levels.
• Contribute to the establishment of Data Governance and/or Data Risk and Controls standards in alignment with Enterprise Chief Data Office, and ensure proper documentation of processes.
• Lead activities to ensure roles and responsibilities related to data are understood and implemented across businesses.

Control Operating Model (COM) – Control Assessments

• Drive the Data Quality Control Assessment process.
• Help Business Partners and Data Owners to identify control gaps, deficiencies, or uplift opportunities against target state & Enterprise Data Quality framework, and document requirements for new or enhanced controls.
• Assist Data Owners in developing plans and remediation of control gaps by integrating new or enhanced controls into our MCA inventory.
• Support the business/function teams in the assessment of current state Data Controls by providing tools, clarification/alignment of controls to the Data Quality Minimum Required Control (DQMRC) standards and adherence to standards.
• Support key Data Transformation projects across the organization as Subject Matter Expert in data policies.
• Provide training, tools, templates, and methodologies for the execution of Control Assessments
• Conduct quality reviews of assessment results for completeness and to ensure consistency in execution.     
• Support the business/function teams in finalizing data quality control gaps and enhancements, remediation plan development and monitor implementation.

Job Skills / Qualifications

• 10+ years experience in Financial Services and analytical work experience with a strong understanding of control implementation and data management / governance
• Strong communication (written and oral), reporting, presentation and influencing skills. Proven ability to autonomously create clear written communications (Samples of prior work may be requested).
• Strong command of project management methodologies (agile, waterfall) for planning, execution and reporting of progress, goals, and issues.
• Extensive large-scale project or program management experience with the proven ability to develop action plans and drive a diverse group of stakeholders to achieve milestones and deadlines.
• Strong investigative and analytical skills for root cause identification, implementation of effective remediation, and design of sustainable processes.
• Assertive and self-confident to challenge status quo and propose diverse ideas within existing processes and business practices.
• Pragmatic problem-solver, forward thinker with knowledge of broader consumer financial business models and operating risks.
• Strong relationship management skills with ability to deepen relationships and build partnerships across the USPB&WM business and key support areas like Audit, Compliance, Control, CAO, Independent Risk, and Legal.

Preferred: 

• Working knowledge of Citi’s Operational Risk Management (ORM) Policy, Governance Risk and Controls (GRC) Framework, Citi Controls Standard, and Manager Control Assessments (MCA).
• Expertise in MCA and iCAPs data entry and reporting from Citi Risk & Controls (CR&C)
• Familiarity of Citi’s Data Governance Policy, Data Governance Programs and USPB&WM business operations a plus.

Education

• Bachelor's degree in Business, Finance, Computer Science, Engineering, Information Technology, or related work experience. MBA and/or Regulatory experience preferred.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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