Services Head Indonesia

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Job Overview

This role is responsible for leading the Indonesia Services business and covers the five business verticals of Payments, Liquidity Management, Trade & Working Capital, Investor Services and Issuer Services. As part of this responsibility, the role manages a team of senior professionals and is responsible for driving the business and client strategy, new business development, product innovation, client experience, delivery of the financial plans and maintaining a robust risk and controls environment for the business in Indonesia. The successful candidate will work closely with Cluster stakeholders as well as partners in Banking and other country stakeholders and be responsible for the end-to-end delivery and oversight of the Services business.

Key Responsibilities:

• Client Strategy: Champion Client engagement and focus on growing the client relationship partnering closely with Banking.  Drive customer segmentation, product positioning, pricing, and marketing plans for each client segment. Own senior sponsorship for top client relationships.

• Product Strategy: Drive product strategy, execution of key product enhancements, and superior product delivery. Own client experience and work with key partners across Banking, Sales , Product, Operations and  Service teams . Deliver Market intelligence and feedback as a source of challenge for the product heads.
• Drive alignment with internal stakeholders, including CCOs and Banking to deliver the global network to the client.

• Financial Objectives: Create and deliver a multi-year financial plan tied to key drivers and existing and potential customers. Achieve targets set for revenues, expenses, EBIT, balance sheet, headcount, as well as appropriate ratios such as efficiency ratios, Return on Assets, Return on Tangible Common Equity, RLAP etc.
• Client Financials: Create and deliver a multi-year financial plan tied to key growth drivers, corridors, product and volume growth objectives, RWA and ROTCE optimization.  Achieve targets set for revenue, RWA and ROTCE.

• Risk & Controls: Establish a strong risk and control culture across the team. Maintain a pristine controls environment and lead key activities such as regulatory interaction, Issue & CAP management, Continuity of Business etc. Work closely with second- and third-line partners to ensure strong engagement to meet business priorities.

• Market and Regulatory Advocacy: Formulate strategy around external engagement with appropriate regulatory bodies, market infrastructures, central bank, and other industry bodies in Indonesia. Drive Citi’s agenda and desired outcomes.

• Country Management Governance: As Services head, ensure strong representation in key management and governance committees such as the Country Coordination Committees, ALCO, and other local forums.

• Legal Entity Governance: Ensure the Services business operates within the framework prescribed for Citibank Indonesia and follows all required legal entity policies, procedures and regulations.

• People & Culture: Execute on the talent strategy within Indonesia, taking a critical review of organizational requirements and optimum structure. Promote an inclusive and ethical culture, drive diversity, and oversee team development plans. Hire talented individuals to deliver the Services strategy within Indonesia.

Development value:

• Highly visible strategic leadership role with senior level management team contact
• Deep insights into all aspects of the Services businesses.
• Develop influencing and management abilities.
• Management of multiple major strategic projects with significant investment spend and business dependencies.

Knowledge – Experience/ Qualifications

• 15+ years of experience, including 10+ years' managerial experience
• Possesses in-depth knowledge of banking products
• Advanced marketing and selling skills & ‘customer first’ mind-set
• Proven track record in the managing the various product pillars that comprise the Services business portfolio.
• Consistently demonstrates clear and concise written and verbal communication
• Persuasive and articulate personality
• Excellent interpersonal skills to deal internally and externally with clients
• Good team skills
• Demonstrated organizational & planning skills
• Ability to manage & synthesize many pieces of solution / technical data into a single, flowing solution within tight timeline
• Proven leadership skills
• Recognized execution skills

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Institutional Sales

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Job Family:

Solution Sales

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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