Program Management Lead - Branch Employee Experience

The Program Management Lead is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Excellent communication skills required to negotiate internally, often at a senior level. Develop communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.

Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of

responsibility over technical strategy. Significant impact on the area through complex deliverables.

Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall

performance and effectiveness of the sub-function/job family.

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute
• to the objectives of the entire function; and, requires basic commercial awareness.
• Assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Oversees program plans meet business needs as described in the program initiation documents.
• Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones.
• Develop and deliver effective communication centered on role development strategies and tactics to key stakeholders and senior leadership; to include Succeed at Citi and Employee experiences.
• Works with Program Sponsor to ensure business case cost benefit analysis is in line with business objectives.
• Ensures all areas of the program are appropriately staffed.
• Monitors program commitment from those assigning resources.
• Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
• Creates the program risk management plan.
• Works with procurement team to create, administer, track, and eventually close program contracts.
• Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
• Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary

Qualifications:

• 6+ years of experience in Program/Project Management
• Should demonstrate a commitment to quality and attention to detail
• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
• Critical thinking and problem solving skills

Education:

• Bachelor’s/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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