Entitlement Management Analyst, AVP

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Job Overview

About Citi: ​

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Job Description Summary:

The Entitlement Management Analyst, AVP is a crucial role responsible for managing and ensuring secure user access across various critical applications and systems, including Mainframe, Eclipse US, and Salesforce Lightning. The analyst acts as a liaison between business units, IT, and security teams (GIAM ISA/GIDA) to analyze, set up, and review user entitlements, ensuring compliance with security standards and internal policies. The role demands strong technical knowledge in identity and access management, security complexes, project management capabilities, and excellent communication skills.

Key Insights & Analysis

The Entitlement Management Analyst position is central to maintaining robust access control and security within the organization's IT landscape. The role's primary focus revolves around the provisioning and de-provisioning of user entitlements, with a strong emphasis on quality assurance, risk management, and adherence to established standards.

• Multi-Platform Access Management: The analyst is responsible for managing access across diverse platforms, highlighting the need for versatile technical expertise. This includes legacy systems like Mainframe (TopSecret and RACF Security Complexes) and modern applications like Eclipse US and Salesforce Lightning.

• Critical Security Function: The role directly impacts the organization's security posture by controlling who has access to what. It involves detailed analysis of access requests, setting up roles, and performing QA to prevent unauthorized access and mitigate security risks.

• Collaboration and Liaison: A significant aspect of the role involves extensive interaction and liaison with various internal stakeholders, including Branches, Call Centers, Commercial Business, Operations, AML, Risk/CSIS, CMI, and different IT and support units. This underscores the need for strong interpersonal and communication skills.

• Project and Process Adherence: The analyst is expected to manage projects, assist with corporate initiatives (like EERS Enterprise Role Effort and Mainframe resource cleanup), and adhere to Citi PMO standards (SDLC, Waterfall, Agile). This suggests a structured approach to access management and continuous improvement.

Responsibilities:

This role serves as a liaison for analyzing and setting up business users' access. The core responsibilities are categorized by the application:

• Mainframe Access: Liaison between various business units and GIAM ISA/GIDA for analyzing and setting up mainframe access in TopSecret and RacF Security Complexes. This includes understanding mainframe resources, profiles, and eLabeling procedures.

• Eclipse US Application: Oversight of all entitlements, working with numerous business units (Branches, Call Center, Commercial Business, Operations, Cards, REL, CSIS, AML, Risk Management, Fraud, IPB/AHS, CPB, PWM, Executive Response Unit, Collections) for analyzing and setting up Eclipse Roles and mainframe access in RacF Security Complex.

• SalesForce Lightning Application: Oversight of all entitlements, collaborating with business units (Branch, Call Center, Operations, CPB, PWM, IPB, SB, ISA/Prod support units) for analyzing and setting up SalesForce Roles.

• Quality Assurance (QA) and Risk Mitigation: Performing QA against Access User Requests, with the ability to challenge and reject incorrect requests. This is a critical control function.

• Entitlement Provisioning: Hands-on experience in entitlement provisioning and providing expertise for major projects, investigations, and internal audits.

• Documentation and Process Improvement: Analysis and documentation of procedures for CitiMarketPlace access requests and creating Internal Process Control Manuals to Citi Standards.

Key Initiatives and Support Functions

• Assisting with the Corporate EERS Enterprise Role Effort.

• Assisting with Mainframe resource cleanup projects, including analysis of job functions and resources/profiles.

• Conducting and facilitating functional Business meetings (using Zoom for notes, minutes, and follow-ups).

• Analyzing unit worker entitlements via compare reports to identify excessive or risky entitlements.

• Preparing for and working release weekends for entitlement checkouts.

• Ability to run mainframe, Eclipse, and SalesForce reports.

Qualifications:

• 5-8 years of experience in Information Security | Identity & Access Management.

Technical Knowledge:

• Good understanding of mainframe security complexes (TopSecret, RACF).

• Knowledge of EERS Entitlement Review System.

• SailPoint Identity Management Product knowledge (a plus).

• Proficiency in MS Office applications (Excel, Word, PowerPoint).

• Knowledge of Retail Banking Business and Commercial Business applications.

• User Production Support experience.

• Working Knowledge of Cyber Security Standards.

• Knowledge of JIRA and Microsoft Office for project management.

• Ability to work with application teams for implementing and tuning reliable, available, and performing services.

Soft Skills:

• Strong Risk Management skills.

• Excellent influencing, facilitation, and partnering skills.

• Excellent written and oral communication skills for business interaction.

• Self-starter, flexible, innovative, and adaptive.

• Strong interpersonal skills for collaborating with people at all organizational levels.

• Ability to work collaboratively with global partners and navigate a complex organization.

• Excellent project management and organizational skills, capable of handling multiple projects concurrently.

Education:

• Bachelor's/University degree or equivalent experience, preferably in Information Security and Identity & Access Management.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Information Security

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$87,280.00 - $130,920.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Dec 31, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.