Business Risk and Control Officer - C13 - JACKSONVILLE

U.S. Personal Banking & Wealth Financial Crimes & Fraud Prevention (“FCFP”) Control is an organization of control professionals dedicated to the design, development, and maintenance of risks and key controls to prevent, detect, and mitigate illicit economic activity across Fraud Prevention and Financial Crimes domains. FCFP Control is responsible for managing the execution and oversight of key activities throughout the Risk Management Lifecycle, a key component of Citi’s Enterprise Risk Management Framework. Our fundamental mission is to improve Financial Crimes & Fraud Prevention’s control practices and outcomes.

The Business Risk and Control Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family

Responsibilities:

• Serve as single point of contact and coordinator for Financial Crimes and Fraud Prevention audit and exams to manage deliverables, stakeholder engagement, tracking, facilitating status and walkthrough calls, obtaining, and delivering accurate information along with escalating as needed.
• Maintain an organized effort to meet all deadlines and timelines associated with audit and exam routines.
• Conduct audit and exam readiness efforts in preparation of upcoming audits across 1st and 2nd line of defense functions along with post-mortem lessons learned.
• Provide Financial Crimes and Fraud Prevention subject matter expertise and first-hand end to end process knowledge to identify risks proactively and credible challenges.
• Conduct independent end to end targeted reviews across Fraud life cycle to ensure adherence to Policy &  Procedures, locate deficiencies and areas to automate.
• Present relevant materials during audits and exams along with Senior level forums as well as meeting with stakeholders such as regulators, 2nd and 3rd line of defense.
• Develop strong working relationship with cross-functional partners and illustrate strong policy, process and control knowledge to establish self as valued and respected partner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.

Qualifications:

• 6-10 years of experience with Credit Cards or Retail Bank in one of the following areas: Audit/Control, Risk Management, Project Management, Operational Risk or Risk Management function.
• Strong knowledge of USPB products, platforms, user interfaces and support structure.
• Experience with Citi Risk and Control and Manager Control Framework is a plus.
• Ability to break down complex processes into core activities and identify control gap root causes so they can be more readily addressed.
• Strong presentation skills, both orally and written, with the ability to articulate complex problems and solutions through concise and clear messaging with people at all levels of the organization.
• Ability to work collaboratively within and across functions and Lines of Defense to clearly communicate information and actions needed by peers and stakeholders at multiple levels.

Education:

• Bachelor's/University degree, Master's degree preferred.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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