Assistant Vice President First-Party Fraud Senior Analyst

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Job Overview

The Operational Risk Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

This position is within the Cards Credit Abuse/First Party Fraud Policy Management team as an individual contributor.

Role highlights: -

• Drive credit abuse acquisition/ECM policy development/maintenance for USCC portfolios
• Should have the ability to manage different stakeholders – Risk Policy, Legal/compliance, IT, Regulators, Operations, Audit, governance teams etc.
• Effective communication and collaboration with senior management and other stakeholders for various policy changes
• Participates in the application of first party fraud risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Provides governance and oversight related to first party fraud losses.
• Evaluates the control environment by ensuring appropriate controls are in place.
• Coordinates audits, examinations, and deliverable requirements from internal and external reviewers by supporting coordinating activities.
• Ensures project completion, special assignments, and other ad hoc activities as required.
• Develop recommendations to adjust first party fraud / credit abuse policies by analyzing loss and financial performance and utilizing statistical analysis, segmentation, and other simulation techniques
• Ensure the Operations Team follows all regulatory policies and procedures.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 4-8 years relevant experience in banking/financial industry policy or analytics role
• Experience in statistical analysis with working knowledge of at least one of the following statistical software packages: SAS, SQL, Python in Unix environment
• Highly proficient in Excel/pivot tables and PowerPoint. Tableau knowledge is a plus
• Excellent verbal and written communication skills
• Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
• Demonstrated understanding of operational risk and gap identification
• Ability to prioritize and manage multiple projects simultaneously
• Ability to present a compelling case to influence others where appropriate
• Credit card/Financial Industry regulatory policies, Key performance indicators (delinquencies, losses, receivables etc.) and procedures knowledge

Education:

• Bachelor’s/University degree preferred or equivalent experience

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$79,120.00 - $118,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Mar 24, 2026

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