Application Support Intermediate Analyst

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’, best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Overview of the Role:

Our mission is to help developers navigate, simplify and stabilize Citi tools and processes so they can put their time, energy, and passion into achieving their goals, developing quality products, making development at Citi a rewarding and satisfying experience.

How We Will Work

• We will treat developers as clients.
• We will take away difficult, non-developer-centric activities from our teams, and handle those activities for them in a structured, consistent fashion, with clear timelines and regular updates
• We will build a knowledge base of these tasks, so that we can respond promptly and efficiently
• We will support all communication styles that work for developers – chat, mail, calls.
• We won’t ask developers to raise tickets, but we will raise them ourselves to track our own productivity – and we will use the statistics that we generate, to drive automation of the key developer pain points
  

Responsibilities:

• Set up and configure bare metal / virtualized / cloud infrastructure for business applications
• Help development teams on-board to modern CI/CD pipelines
• Improve high availability, resilience, observability, maintainability and security of applications with industry standard and/or bank's internal solutions
• Automating application releases, deployment, configuration and other aspects of software development lifecycle
• Enabling connectivity between various components in distributed networks
• Help migrating and upgrading systems to newer infrastructure
• Promote practical, risk‑based Information Security solutions aligned with developer workflows.
• Ensure Checkmarx and Black Duck findings are prioritized based on actual risk to the firm.
• Support developer onboarding to lightweight, effective security tooling at both pre‑commit and CI pipeline stages.
• Help maintain acceptable response times and reliability for security platforms and data.
• Streamline and standardize infrastructure‑related processes.
• Coordinate firewall requests and ensure predictable and transparent handling.
• Collaborate with Unix, Wintel, database, and other infrastructure teams to deliver requests and improve service quality.
• Establish and track SLAs with infrastructure partners.
• Challenge processes that negatively impact developer productivity while maintaining required security and control standards.
• Simplify server provisioning and cloud adoption workflows.

Qualifications -

Education

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$69,050.00 - $96,350.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Apr 24, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.