Services Business: Risk and Control Manager, Turkiye Israel Kazakhstan (TIK) Cluster, Senior Vice President

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Job Overview

About the team

This is an exciting opportunity to be the part of an established team in Citi’s Services’ Controls and Regulatory Management (C&RM) organization based in Turkiye with senior responsibilities across the TIK Cluster for Services business.

The Controls and Regulatory Management (C&RM) function is part of Services’ 1st line of defense and the TIK Cluster team manages risk in alignment to this, as well as within the wider Middle East and Africa (MEA) Franchise given the unique Regulatory regimes that are at play.

About the role

• High impact leadership role within the MEA Cluster, working directly and matrix reporting to the MEA Cluster C&RM Head (Director) and will be part of the MEA C&RM Cluster Leadership team, with a mandate to manage the TIK Services Risk & Controls team, embed a strong risk and control culture, support the local Services business risk agenda and drive execution to meet regulatory requirements and change. The role will have a direct reporting to the Services Head for Turkiye (Director/ Assistant General Manager)
• The Cluster role leads the identification of opportunities to enhance our Regulatory and Controls environment for key risks relevant to the TIK cluster (operational, regulatory and enterprise-level risks) and provides Risk SME support across the cluster to the Services business, as required.
• The role works closely with key stakeholders across Services (Cluster peers, Product, Operations and Technology) and partners with other teams across Citi for execution.
• Expertise in risk management along with deep knowledge of key Regulations impacting Transaction Banking within TIK sub cluster and financial products is preferred.

Key Responsibilities

• Act as key point of contact for Services across the TIK Franchise and support all initiatives and agendas that are beyond just Services remit, as required.
• Responsibility to monitor compliance with and any associated or secondary regulation across TIK for Services.
• Identify enhancements to documentation, controls and / or processes in place to comply with local Risk requirements and any associated regulation.
• Lead escalation for TIK Senior Management in Citi in line with firmwide guidelines.
• Act as a key resource for TIK Cluster to advise and support on the effective design and implementation of key controls and processes across relevant Operational Risk stripes.
• Co-ordinate and manage compliance monitoring routines or internal audits related to the cluster.
• Serve as a key contributor to relevant Franchise and Services forums.
• Responsible for the coordination and comprehensive management of issues with key stakeholders.
• Oversee the operations of Citi's governance committees, including chairing meetings, managing agendas, and ensuring follow-up on action items.

Knowledge/ Experience:

• Education: Bachelor's/University degree, Master's degree preferred

• 12-15  years expertise with Operational Risk Management or other regulatory related function within Financial Services sector preferred.
• Understanding of Operational Risk and related frameworks as they relate to the banking sector is required, as is a working knowledge of the Regulatory environment/regime within TIK countries for Transaction Banking.
• Proven record in monitoring compliance to regulations including controls and process mapping within the Managers Control Assessment (MCA) construct preferred.
• Excellent business acumen, and ability to quickly understand multiple areas within a function and across functions, and how they interact to achieve the objective of the processes.

Competencies:

• Committed to delivering results with exceptional execution skills
• Exhibits high level of accountability and ownership ensuring timely issue resolution and continuous process improvement.
• Strong leadership, decision-making, and problem-solving skills to drive performance and accountability across cross-functional teams.
• Ability to interact and communicate effectively with Senior leaders, Cluster and Product managers and wider partner areas; ability to engage and inspire across stakeholder groups
• Strong track record of effectively assessing and managing competing priorities to deliver high quality and timely output.
• Develop and implement strategy and process improvement initiatives
• Ability to see the big pictures with high attention to critical details.
• Comfortable navigating complex, highly matrixed organizations.
• Excellent written, verbal, and analytical skills.
• Excellent Microsoft Office skills and be an advanced user of MS PowerPoint, Excel, SharePoint, and Project.
• Planning and scheduling skills sufficient to be effective in prioritizing and meeting deadlines.
• Horizon scanning skills and the ability to adapt to new regulation in the pipeline and drive change in processes.
• Requires an ability to provide challenge and make recommendation for risk and controls remediation
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Expert understanding of compliance laws, rules, regulations, and best practices.
• Deep understanding of Citi's Policies, Standards, and Procedures.
• Comprehensive knowledge of Citi's businesses and functions and their risk profiles.
• Developing new ideas and improving current processes to proactively mitigate risks.

Developmental Value:

• Opportunity to be part of Services, a strategically critical business within Citi, central to enabling client growth across cash management, Trade and working capital as well as Investor Services solutions
• The chance to be part of a flexible team that values its people, encourages ownership of work, wants to hear your ideas, values diversity and where you can feel confident that you can bring your whole self to work. 
• Leadership role with high visibility and impact across Services business and wider Citi franchise.
• The role is Cluster in nature and will entail developing relationships and working with senior stakeholders across multiple countries, products, and control functions in TIK cluster, as well as MEA cluster and Globe teams
• The opportunity to shape risk and control culture along with monitoring Citi’s compliance with regulatory requirements across multiple financial products and countries in TIK.

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Job Family Group:

Risk Management

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Job Family:

In-Business Risk

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Business Acumen, Constructive Debate, Escalation Management, Issue Management, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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