Senior Scrum Master- (Hybrid)

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Scrum Master plays a meaningful role in delivering high-quality modern software as part of a cross-functional Agile Scrum Team. This role will be accountable for acting as a servant leader to the Scrum Team, acting to surface and resolve team-level sprint risks and roadblocks while facilitating Scrum ceremonies. This role will also act as a change agent, evangelizing the tenets of Agile and Scrum across Global Functions Technology.

Responsibilities

• Act as a Change Agent with a passion for supporting teams to transform their behaviors toward an agile environment.
• Facilitate Scrum processes and events, enabling team maturity.
• Leverage performance data to drive outcomes and continuous improvement.
• Create an agile mindset with focus on agile values and principles, leading with transparency, inspection, and adaptation, resulting in delivery of high-value increments which meet the Definition of Done.
• Enable teams through servant leadership skills to develop sprint goals, robust product backlogs, acceptance criteria, and definitions of done / ready.
• Facilitate program-level agile ceremonies to include dependency mapping, release planning, and scope alignment across Product teams.
• Enable the removal of impediments to the Scrum Team’s progress.
• Facilitate communication and partnership inside and outside the team, including stakeholder engagement.
• Enables empirical product planning for a complex environment.
• Protect the team from distractions, allowing for focus to meet sprint and program commitments.
• Promote self-organization and cross-functionality of the team, coaching each role to enable high performance of the team.
• Leads, trains, and coaches the organization in its agile adoption.

Qualifications

• 5+ years working in an agile environment as a development team member, Scrum Master, or Product Owner.
• Experience in managing agile & lean values and standards.
• Experience in the Scrum Master or Agile Coach role of distributed Agile team; tech domain preferred.
• Mindset consistent with Scrum core values: openness, courage, respect, focus, and commitment.
• Demonstrated understanding of lean agile values and principles, including the 3-5-3 structure of Scrum.
• Expert in facilitation, problem-solving, and influencing outcomes.
• Strong knowledge of best practices in value-driven development (requirements management, prototyping, hypothesis-driven development, usability testing).
• Expert knowledge of agile tool suites including Atlassian, Agility Health Radar, MS Teams, or similar agile management tooling.
• Scrum Master and Agile Certifications.

Preferred Qualifications

• Experience with large-scale enterprise agile transformation with knowledge of Scaled Agile Framework (SAFe) or other scaling frameworks.
• Strong knowledge of technical engineering best practices including test-driven development, continuous integration, DevOps.

Education:

• Bachelor’s Degree or equivalent work experience.

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Technology Project Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Irving Texas United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$96,400.00 - $144,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

Aug 22, 2025

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.