Senior Automation Orchestration Engineer

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Job Overview

Senior Automation Orchestration Engineer - Vice President

The Senior Automation Orchestration Engineer (Engineering Lead Analyst - C13) designs, develops, and implements sophisticated end-to-end automation workflows that orchestrate complex processes across various domains within the financial firm's private cloud and virtualization infrastructure. This role is crucial for automating service delivery, incident response, and operational tasks, ensuring efficiency and consistency.

Key Responsibilities:

• Lead the design and development of complex, multi-step automation workflows and runbooks.
• Utilize orchestration platforms (e.g., ServiceNow Orchestration, custom frameworks) to build and manage automated processes.
• Integrate orchestration solutions with various infrastructure components, applications, and IT service management systems.
• Implement error handling, logging, and monitoring within automated workflows to ensure reliability.
• Collaborate with infrastructure teams, application owners, and security to define and automate operational procedures.
• Optimize existing automation workflows for performance, scalability, and maintainability.
• Troubleshoot complex orchestration failures and provide root cause analysis.
• Provide technical guidance and mentorship to junior engineers.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Required Qualifications:

• 6+ years of experience in IT automation or operations.
• 3+ years focused specifically on designing and implementing complex automation orchestration workflows.
• Technical Skills: Strong experience with at least one enterprise-grade orchestration platform (e.g., ServiceNow Orchestration). Proficiency in scripting languages (Python, PowerShell) for interacting with APIs and systems. Solid understanding of private cloud/virtualization APIs and concepts. Knowledge of workflow design
• Soft Skills: Exceptional analytical and problem-solving skills for complex, multi-system issues. Strong logical thinking and attention to detail. Excellent communication and collaboration abilities. Ability to translate manual processes into automated workflows, sign patterns, error handling, and parallel execution.
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process changes and improvement

Education:

• Bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience.
• Master’s degree preferred

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Job Family Group:

Technology

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Job Family:

Systems & Engineering

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Nov 12, 2025

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