Retail Bank Technology Program Lead, VP

Brief Description of the Organization

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Position Overview

The Retail Bank Technology Program Management Lead is a strategic professional responsible for the design and maintenance of a comprehensive program of work for Retail Bank Technology.  The Program covers strategic enhancements, remediations, and regulatory issues. This role works in close partnership with The Retail Bank Leadership Team, and Technology teams. Excellent communication skills are required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a large complex program.
• Work with Program and Project Managers across various teams to help manage solutions
• Key driver in the management of the scope, schedule, risk, quality and resources for the program
• Partner with the Technology Business Analyst’s to secure funding and program scope
• Proactively identify risk within projects, ensuring to escalate finding to key stakeholders.
• Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
• Establishes and implements appropriate oversight to ensure that policies and standards are being adhered to and exceptions/at-risk items are escalated as appropriate
• Engage Business partners ensuring they fully understand the status of the projects, and changes.
• Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly.
• Exercises shared responsibility for budget, policy formulation and planning.
• Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Support emerging projects, within Retail Bank Technology
• Partner with leadership to implement new strategies to manage projects
• Engage key stakeholders for project change request, ensuring the business knows the impact of these request

Qualifications:

• 6+ years of experience in financial services industry, experience in the, Retail Banking and/or Technology space preferred.
• Minimum of 6 years of experience managing complex projects
• Excellent verbal and written communication skills.
• Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging with people at all levels of the organization.
• Ability to work collaboratively with functional units; ability to navigate a complex organization; to influence and lead people across cultures at a senior level.
• Excellent  negotiation, influencing and stakeholder management skills
• Highly Proficient in MS Office applications (Excel, Word, PowerPoint and MS Project) and SharePoint.
• Proficient in JIRA, Confluence, and Tableau preferred
• Familiar with Citi’s Retail Bank Technology Systems preferred

Education:

• Bachelor’s/University degree or equivalent experience, potentially Master's degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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