Quality Assurance, Monitoring & Testing Group Manager SVP- Hybrid

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Job Overview

This position is for a Senior Vice President in the Control Testing Utility’s (CTU) Strategy, Governance, and

Automation (SGA) Team. Specifically, this role will be in the Strategy Unit in the SGA. This team is

responsible for establishing the Control’s Testing framework, developing and maintenance of standard

procedures and operating models, engaging with senior management, defining program status and

success metrics, defining internal and external management routines, managing the CTU’s MCA Program,

and development of Training for the CTU.

The team is looking for one candidate that will specifically be responsible for managing the framework and

standards for the CTU in support of the strategic direction and priorities for the Utility.

Excellent communication skills required in order to negotiate internally, often at a senior level. Developed

communication and diplomacy skills are required in order to guide, influence and convince others, in

particular colleagues in other areas and occasional external customers. Accountable for significant direct

business results or authoritative advice regarding the operations of the business. Necessitates a degree of

responsibility over technical strategy.

Responsibilities:

• Provide update and manage changes to enterprise-wide MCA standards and methodology for Control Testing.
• Interface directly with business and MCA Partners as well as in in various working groups to support the definition of Citi’s MCA framework.
• Partner with SGA teams to define requirements for systems used for Controls Testing.
• Collaborate with CTU’s Testing Teams, Central Execution Teams, and SGA Teams to maintain standards and improve processes.
• Communicating extensively (orally and in writing) and developing effective relationships with business, In-Business Control, MCA, Second Line, Internal Audit and CTU team members.
• Partner within CTU team to improve upon existing processes.
• Engage with senior leadership on alignment of CTU strategic priorities.
• Serves as a point of contact and subject matter expert on the CTU operating model, controls testing framework.
• Lead strategic projects from management as needed.

Qualifications:

• Minimum 10 years with mixed experience in risk management and control functions (in business controls, operational risk management, Internal Audit, etc.)
• Knowledge of Citi Businesses and Functions.
• Understanding of Citi Risk and Control MCA (Managers Control Assessment) Framework.
• Exemplary thought leadership skills; able to build and lead strategic initiatives.
• Effective interpersonal skills with the ability to work collaboratively and with people at all levels of the organization.
• Excellent relationship management skills with the ability to influence others, build key partnerships, and foster a sense of collaboration.
• Strong execution and project management skills with drive for continuous improvement and ensure timely/quality delivery of critical projects/tasks.
• Strong communication (verbal & written) and presentation skills.
• Ability to produce high quality work under rigid time constraints.
• Ability to work effectively on virtual teams.
• Proficient in MS Office applications (Excel, Word, PowerPoint)

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Quality Assurance, Monitoring & Testing

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$144,480.00 - $216,720.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Sep 29, 2025

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