Production Operations Governance & Control Senior Analyst - AVP

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Production Operations Governance & Control Senior Analyst role sits within the CTI Production Operations Governance team. The role involves working closely with technology stakeholders and subject matter experts to maintain and execute governance initiatives and frameworks for Production Operations. The ideal candidate will have foundational understanding of technology and risk management within the financial sector.

Responsibilities:

• Supports and executes a robust technology governance framework for Production Operations in accordance with Internal Audit standards, relevant government statutes and regulations and Citibank policies
• Act as a steward of Production Operations risk rating
• Serve as a consultant to technology business-area leaders regarding compliance activities
• Build and manage relationships and interactions with internal and external auditors and risk management
• Establish regular communication with technology teams to drive adherence the Standards and required control activities
• Support cross business knowledge sharing of best practices around execution of Standards and required control
• Exhibit knowledge of technology related governance, compliance and auditing frameworks within Citi
• Perform regular assessments that lead to proactive corrective actions plans and IBAM credit
• Make recommendations to appropriate teams to improve Citi policies and procedures
• Execute compliance monitoring activities supporting Production Operations
• Assist in initiatives to reduce toil and improve data quality in relation to Service Management processes

Qualifications:

• Ideally 2+ years of technology governance experience
• Strong analytical and problem solving abilities to identify issues and support solutions.
• High level of accuracy and attention to detail in all aspects of work.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Demonstrated ability to work well within a team and support cross functional activities.
• Must be able to work with minimal or no supervision and have the ability to prioritize workloads quickly and efficiently
• Excellent communication skills (both written and verbal), with the ability to collaborate with stakeholders at various levels.
• Ability to innovate and champion process changes for efficiency and productivity.
• Proficient in data transformation and analysis. Experience of working with large and complex data sets, translating raw data into actionable business intelligence.
• Proficiency in Microsoft Office - Excel, Word, PowerPoint.
• Sound technology experience is beneficial
• Knowledge of ServiceNow Service Management functions
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred

Education:

• Bachelor’s/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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