Pega Administrator Vice President

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Overview of the Role:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities.

Responsibilities:

• Manage and support Pega environments, ensuring alignment with organizational security policies.

• Execute installations, upgrades, hotfixes, and patching of Pega platforms and supporting components.

• Monitor application and server performance, availability, and capacity against defined SLAs and SLOs.

• Perform troubleshooting of environment and platform issues, including logs, agents, listeners, queue processors, and JVM performance.

• Oversee incident, problem, and change management processes in accordance with company standards.

• Manage user authentication, roles, access groups, and SSO integrations for security and compliance.

• Support backup, restore, disaster recovery, and high-availability configurations to ensure business continuity.

• Maintain comprehensive documentation for audit readiness.

• Support audits, compliance checks, vulnerability scans, and risk assessments.

Qualifications:

• 6+ years of relevant experience in Apps Development or systems analysis role

• Strong expertise in Pega product deployments, upgrades, and environment maintenance across all stages (DEV, TEST, STAGE, PROD).

• Proficiency in Pega Designer Studio and performance monitoring, including analysis of various Pega components.

• Experience with automation using Jenkins for CI/CD deployment pipelines.

• Hands-on experience with monitoring tools such as AppD and Splunk.

• Strong background in Unix/Linux administration and Oracle SQL.

• Experience with IBM WebSphere & Apache Tomcat for enterprise-scale Pega hosting.

• Hands-on experience with OpenShift/Kubernetes for containerized deployments.

• Proficiency with Bitbucket, JIRA, and ServiceNow for project and service management.

• Proven ability to collaborate effectively with cross-functional teams.

• Excellent communication, facilitation, and problem-solving skills.

Education:

• Bachelor’s degree/University degree or equivalent experience

• Master’s degree preferred

Preferred Certifications:

• Pega CSA/CSSA (Certified System Architect / Certified Senior System Architect)

• CKA (Certified Kubernetes Administrator) - Desirable

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$125 760,00 - $188 640,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

sept 15, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.