NLP Engineer, Assistant Vice President

Discover your future at Citi

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Job Overview

We are seeking a passionate and skilled NLP Developer to join our dynamic Conversational AI team. In this role, you will play a crucial part in designing, developing, and implementing cutting-edge virtual assistants and chatbots using the latest AI technologies. You will be at the forefront of innovation, creating seamless and engaging conversational experiences for our users.

Key Responsibilities:

• Design, develop, and deploy sophisticated virtual assistants and chatbots using leading AI platforms.
• Implement robust natural language processing (NLP) models for intent recognition, entity extraction, and context management to ensure accurate and human-like conversations.
• Leverage NLP Tools for intent development and creating intelligent bot interactions.
• Build and maintain agentic bots capable of understanding and responding to user needs proactively.
• Integrate bots seamlessly with backend systems via APIs, connecting them to live chat platforms and other communication channels.
• Design and implement secure data storage and retrieval mechanisms for user data, leveraging databases like MongoDB, SQL, or other NoSQL solutions.
• Develop comprehensive error handling and fallback systems to ensure a smooth user experience, including intelligent handoff to human agents when necessary.
• Adhere to user data privacy best practices, safeguarding sensitive information and ensuring compliance with relevant regulations.
• Create bots equipped with features such as FAQ automation, engaging small talk capabilities, rich content rendering, account troubleshooting, and seamless live agent handover.
• Stay at the forefront of AI advancements, exploring and integrating the latest GenAI platforms like Gemini and GPT for seamless integration.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of proven experience as a Software Developer, with a strong focus on building AI-powered applications.
• Hands-on experience in developing virtual assistants and chatbots using AI platforms and microservices, including Kore.AI.
• Proficiency in Python or JavaScript/TypeScript, demonstrating strong programming fundamentals.
• Solid understanding and practical experience in NLP concepts and techniques.
• Experience with API integrations, connecting bots to various backend systems and platforms.
• Familiarity with database management and data security best practices.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication and collaboration skills.

Bonus Points:

• Experience with cloud platforms (AWS, Azure, GCP).
• Familiarity with Agile development methodologies.
• Contributions to open-source projects or participation in AI/NLP communities.

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$107,120.00 - $160,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jan 29, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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