Infrastructure Operations Citizen Developer

Do you enjoy supporting technology operations on a global level? Are you willing to partner with multiple teams across various functions to deliver premier services? Are you passionate about new technologies and possess the skills necessary to support one of the largest infrastructure environments in the world? Do you have an urge to develop into a leader and run technology teams across the globe?We might have a career opportunity waiting for you.

At the Production Support Command Centre Infrastructure Operations team, we operate multiple services and technologies and are currently seeking a talented person to support our operations within Network & Distributed technology. As the “Citizen Developer” you will play a key role in supporting the automation of manual touch points and streamlining the processes using your coding capabilities. This is all done from our state-of-the-art regional Command Centre in partnership with the Shift Managers, Regional leads, Staff Managers and the analysts in Network/Distributed Team in cooperation with our other Operations centres located in North and South America, Europe and Asia. This role will have a direct reporting line into “Regional Lead” to promote collaboration and consistency.This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Role and Responsibilities:

In this individual contributor role, you will be responsible forautomating and simplifying the manual touch points in network and distributed environment to ensure that operational aspects of the service delivery are being completed on time.

• Support the Shift Lead/Manager/Staff manager/Regional leadby automating the manual touch points and simplifying the process inefficiencies in network and distributed platforms.

• Engage higher level support, Platform leads, upper management, and other stakeholders when required.

• Provide inputs to operations, projects and other areas and contribute to achieving the franchise goals.

• Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to supportprocess improvements.

• Design testing approaches, complex processes, reporting streams, and create/support automation of repetitive tasks.

• Provide technical/strategic direction and act as advisor/coach to junior analysts

• Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

• Contribute to technical direction and strategic decisions

• Has the ability to operate with a limited level of direct supervision. 

• Can exercise independence of judgement and autonomy. 

• Acts as SME in coding to senior stakeholders and /or other team members.

• Demonstrating technical knowledge and expertise in software development, including programming languages, frameworks, and best practices. 

• Provide guidance on scalable, robust, and efficient solutions that align with business requirements and industry best practices.

• Actively contributes to the implementation of features and technical solutions. Write clean, efficient, and maintainable code that meets the highest standards of quality.

• Stay up to date with emerging technologies, tools, and industry trends. Evaluate their potential impact on the organization and provide recommendations for technology adoption and innovation.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Knowledge, Skills and Competences:

• Problem solving, methodical with analytical skills. High energy with ability to adjust changes.

• Coding knowledge in Python, Shell scripting, etc.

• Good knowledge of ansible and other automation terminologies.

• Good level of knowledge in network and distributed technologies.

• Able to communicate technical terminology at the appropriate level to the audience

• Good organizational and coordinating skills, able to set priorities

• High-reaching and with dedication towards continual growth and self-improvement

• Good time management skills with high sense of urgency and dedication

• Clear personal work ethic that inspires quality and enthusiasm

• Resilient and highly responsive in overcoming adversity

• Ability to work through a multitude of challenges/obstacles to achieve the desired result

• Ability and willingness to operate within tightly controlled operational procedures

Experience & educational preferences:

• Technical Operations/Support/developer experience of 8+ years is required. 

• Network technical knowledge at CCNA level is good to have

• Distributed knowledge related to servers is good to have. Understanding of a multilayer environment is helpful

• Bachelors degree or equivalent work experience.