Head of Vulnerability Management Technology, Director

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Job Overview

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

About Our Team:

The Chief Information Security Office (CISO) is home to deeply talented colleagues that work to ensure the safety of Citi's clients', our revenue, our employees and our proprietary data. We manage information security as one end-to end program – one with a clear mandate and accountability. Our mission is a program that is fully anchored to modern control and architectural frameworks, is fully aligned with the enterprise architecture of the firm and is deeply integrated into the sectors and functions.

Overview of the Role:

The Head of Vulnerability Management Technology is a senior management level position responsible for delivering technology solutions in support of Citi’s Vulnerability Management program. This includes overseeing architecture, product management, engineering and technology operations for the tools and products that help identify, assess, and prioritize vulnerabilities across the firm.  This role reports to the Managing Director, Head of Cybersecurity Technology.

Responsibilities:

Leadership

• Be an active part of our Cybersecurity Technology leadership team helping to develop vision and strategy for all of Cybersecurity Technology and partnering with peers to deliver excellence as a broader organization.
• Manage and mentor the people leaders in the Vulnerability Management Technology organization to help them develop the necessary technical and leadership skills to continue to grow their careers, provide effective succession, and deliver on their expectations.
• Develop and maintain a culture of transparency and trust that allows our technology professionals to thrive.
• Negotiate with senior leaders across functions to assure that the needs of the team are effectively prioritized against other critical work.
• Manage a department of multiple teams from various technology disciplines, overseeing planning, performance management/counseling, pay decisions, budgets, and headcount.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Vision and Strategy

• Lay out a clear vision for Vulnerability Management Technology in partnership with the Vulnerability Management Program owners in the Cyber Security Operations team.
• Develop an effective strategy to implement the Vulnerability Management Technology vision taking with clear understanding of the business value realization, roadmap, costs, and timeline.
• Ensure that Citi has a plan for and makes appropriate strategic choices in onboarding, managing and exiting of vendors from the product portfolio

Architecture and Innovation

• Work with the assigned Enterprise Security Architect, vendors and engineers to develop and document an effective architecture that aligns with Citi’s architecture principles and overall Enterprise Security Architecture.
• Define and document the necessary integrations across other technology domains.
• Drive architecture decisions for resiliency, latency, performance, and cost.

Product Management

• Build a stakeholder advisory board to help prioritize features and capabilities in the Vulnerability Management Technology roadmap.
• Define, develop, measure, and publish clear Service Level Objectives for agreed measures of success for the program and underlying technologies.
• Measure the end user satisfaction of Vulnerability Management Technology and share with the stakeholder advisory board to help define areas of needed improvement.
• Develop a clear financial model that assess the full range of costs of Vulnerability Management Technology including people, software, and infrastructure to help drive efficiency and investment discussions.

Engineering and Integration

• Manage a team of engineers, vendors, and partners to deliver on the Vulnerability Management Technology roadmap assuring compliance to Citi’s software development lifecycle expectations.
• Manage the collaboration with partner organizations assuring effective integration of any inputs and outputs.

Technology Operations

• Manage an efficient team of technology operations professionals to assure stability, resilience, capacity, and quick resolution of incidents for Vulnerability Management Technology.
• Implement an effective problem management process to identify recurring issues or potential upcoming issues to assure the long-term effectiveness of the environment.

Governance and Compliance

• Assure the compliance of the Vulnerability Management Technology environment to Citi’s requirements including things like EOVS, key management, change management, issue management, etc.
• Work with internal risk and audit teams to provide insight and effective review of the environment assuring self-identification of issues where possible, and addressing any feedback.
• Engage with our global regulators to show compliance to regulatory expectations and to explain our processes and tooling where necessary.

Qualifications:

• 15+ years of relevant experience in an Engineering role with extensive experience in business, functional and people management.
• Experience working in Financial Services or a large complex and/or global environment
• Experience in cybersecurity with direct vulnerability management experience
• Project Management experience
• ServiceNow VR or Qualys experience is preferred
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process changes and improvement

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Technology Management

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

Vulnerability Management.

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Anticipated Posting Close Date:

Sep 12, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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