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Global Commercial Banking - Global Digital Senior Product Manager - Commercial Client Platforms, SVP

Job Req ID 24757535 Location(s) Irving, Texas; New York, New York Job Type On-Site/Resident Job Category Product Management and Development
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Global Citi Commercial Bank, Global Digital Senior Product Manager –Commercial Client Platforms - SVP (Hybrid)

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.  For the past 200 years at Citi, we have been helping clients move from ambition to achievement. Our company has been one of the foundational components of today’s modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world’s most complex challenges and connecting across capabilities to enable lasting progress for our clients.

We attract and nurture local talent from all over the world, ensuring our people are both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Our culture is fueled by men and women with the passion to push beyond borders and boundaries, the wisdom and courage to do what’s right, and the vision and forward compatibility to continuously evolve and innovate to support our clients’ growth.

Citi Commercial Bank (CCB) has operations in over 25 countries with local expertise contributed by in-country commercial bankers. CCB embodies our unique purpose as a global bank of choice for trade-oriented, mid-sized companies who see us as trusted thought partners that bring simplicity and efficiency in an increasingly complex world, client-centric solutions for long term growth and pave the way for them to reach across borders and achieve their global vision. The US CCB targets clients with revenues between $10M – $3B and support a range of financial solutions: treasury and trade solutions; term and working capital financing, and foreign exchange services. The Business provides specialty lending including Loan Syndications, Asset-Based Lending as well as Cash Management, Trade, Foreign Exchange and Interest Rate Derivatives products. CitiBusiness Online & CitiDirect, Citibank's web-based banking platforms, support a full range of domestic & global transaction and reporting capabilities in a secure environment.

The Role:

CCB business is dramatically transforming its product platforms to deliver the best digital banking platform experience for commercial clients. We are reimagining how commercial banking is conducted today by digitally enabling key interactions as well as offering clients innovative solutions that increase their efficiency and profitability, and allows them to focus on growing their business. Co-creation with our clients is an integral part of our CCB platform digital transformation journey. It is a core method to our client-centric product design and development.

The Global Digital Senior Product Manager at CCB will be focused on expanding the CCB Client Platform Entitlement and Authentication Capabilities. They will be responsible to develop comprehensive strategies tailored to the Commercial client  Persona, ensuring that platform capability entitlements journey fits varying client needs – from simple to complex. In addition to Entitlements, the role will also entail crafting strategy for authentication of CCB users. The person  will play a crucial role in understanding and implementing the latest technologies and safety standards within authentication domain. By staying abreast of advancements in authentication technologies, you’ll enhance the safety and usability of our transaction platform, ensuring that it remains both secure and user friendly. The person will leverage Design Thinking principles to create a seamless, simple and intuitive digital experience for our clients’ banking journeys.

The Global Digital Senior Product Manager will actively participate in the development of our Entitlement and Global Authentication roadmap, produce hypothesis to be validated by User Research Team, translate requirements into product backlog, user feedback into UI / UX design. The Global Senior Product Manager will also work closely with senior management, scrum teams and technology leads to align our engagement and activities.

Key Responsibilities include:

  • Partners with the CCB Client Experience team to incorporate client discovery throughout the product development lifecycle, lead UI/UX development, including ongoing client testing, tests & validates hypotheses
  • Partners with technology to develop streamlined data architecture
  • Partners with service and operations to develop, agree & implement new operating models
  • Partners with Global Corporate product partners to normalize and harmonize platform experiences allowing the optimum path for Commercial clients’ growth, including deepening global reach and leveraging more complex Treasury & Trade products and services.
  • Drives global product implementation
  • Plans and coordinates product deployment readiness activities for new journeys and subsequent journey enhancements
  • Manages the development of product backlog
  • Provides oversight of user acceptance testing (UAT) & perform business production testing.
  • Manages communications with Citi stakeholders;
  • Drives and inputs into adoption and commercialization
  • Ensure all product/client journey risks are identified, mitigated or appropriate controls are in place
  • Ensures active collaboration with oversight partners (Legal, Compliance, Risk, etc.) and all necessary approvals are obtained.
  • Partners with Technology, Business SMEs to validate requirements and ensure solution feasibility
  • Partners with Product Marketing on the Regional Go-To-Market strategy (e.g. pilot, roll out approach) and Commercialization
  • Analyses client feedback and analytics to report on OKRs and develop the product backlog

Key Skills include:

  • Minimum of 8-10 years of successfully working with Commercial and/or Corporate platforms , with proven track record of driving digital transactions through desktop applications or mobile applications
  • Experience with Commercial and/or Corporate client entitlements, approval flows, user management and system administration.  
  • Proficiency in authentication trends such as multifactor authentication, passwordless sign on methodologies(FIDO 2) and biometric authentication
  • Solid knowledge of best in class UX / UI experiences.
  • Experience leading client centric design processes; supporting and managing research, client testing and iterative design
  • Experience working with Agile methodology
  • Experience working in Figma software, developing journey maps and wireframes
  • Experience in shaping digital transformations by applying Design Thinking principles
  • Experience in managing a product development team, managing capacity and prioritizing tasks
  • Forward compatibility attributes: adaptable, bold, curious, collaborative, determined, proactive and empathetic
  • Passion for client experience and innovation
  • Creative problem solver comfortable working in rapidly evolving landscape and projects with a high level of uncertainty
  • Self-starter with the ability to define goals and strategies with minimal management oversight
  • Pragmatic visionary who can rapidly translate client feedback into delightful, elegant digital interactions
  • Thinks strategically, but stays on top of tactical execution and ensures quality results
  • Possess a proactive and positive attitude
  • Technologically and design savvy
  • Outstanding written, verbal communication and presentation skills
  • Ability to collaborate and lead initiatives effectively across diverse groups, functions and organizational levels
  • Experience testing functionality prior to production releases
  • Passionate about the client experience, open to new ideas and new ways of doing things
  • Strong communication skills, both verbal and written – must be able to “sell” to others and easily summarize & simplify complex concepts
  • Strong PowerPoint and Excel skills
  • Strong influencing skills and ability to build relationships at all levels of seniority across a matrixed organization
  • Proficient problem solver, can remove obstacles with minimal involvement from seniors
  • Has a sense of urgency, thrives in a rapidly evolving environment


  • Substantial experience developing user experiences and driving their adoption
  • Experience in D2C product development , as a product owner
  • Previous experience of digital product UX / UI digital client experience within financial services

Experience leading workshops with stakeholders, design & technology to develop product vision

  • Experience with Design Thinking principles, roadmap curation, mapping journeys, identifying user pain points, developing assumptions for validating and writing user stories for designs and client validation
  • Experienced in using Jira software to create user stories and manage product backlogs and roadmaps
  • Experienced in data flow mapping, working closely with technology partners to develop technical architecture to meet requirements
  • Experienced in using platform analytics software to analyze usage data
  • Bachelor’s Degree/MBA


Job Family Group:

Product Management and Development


Job Family:

Product Management


Time Type:

Full time


Primary Location:

Irving Texas United States


Primary Location Full Time Salary Range:

$144,480.00 - $216,720.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

Jun 18, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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