Capacity Planning Business Analytics Lead-Vice President

About CITI 

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

A critical enabler of Citi’s mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business.

Who We Are:

Citi’s Global Workforce Optimization (GWFO) is an organization within Citi’s Enterprise of Excellence. Enterprise Excellence designs solutions providing transparency & visibility of the current state; empowers operations and functions to leverage enterprise solutions to drive improved process & workforce optimization; and supports the evolution of the organization via continuous improvement & simplification.

Our GWFO mission is to partner with Citi businesses globally to improve the customer experience, increase revenue, achieve service objectives, and maximize efficiency. GWFO support includes workforce management related activities, including capacity planning, analytics, and supplier tools support.  Across the Citi Enterprise, we strive to:

• Drive workforce strategy and provide insights across capacity planning and supported applications to optimize people and processes
• Enable discipline, create consistency, and vigorously improve  processes
• Deliver & optimize applications and tools in real-time while driving control rigor
• Serve as a trusted partner and subject matter expert supporting key strategic work

Role Definition:

We are hiring for the position of Vice President as an individual contributor to model predictive forecasts, create visualizations of data and insights, and build sustainable processes that produce output leveraging automation and artificial intelligence. The purpose of the role is to use Citi’s data assets to analyze information and create actionable intelligence for our business leaders. In this role, you will partner with leaders and analysts with diverse skills, building data solutions and visualization to measure the success of key business initiatives, drive for accurate forecasting, scenario planning and budget variance, and support the organization’s business goals related to efficiency or driving revenue through their workforce or technology implementations. You will also be responsible for engaging on emerging business needs in a responsive manner, helping to guide, support, and provide data and modeling solutions. You will do meaningful work from Day 1. Our collaborative and respectful culture lets people grow and have influence in one of the world’s leading financial services organizations. We value what makes you unique so that you have opportunity to shine. You also get the opportunity to work with the best minds and top leaders in the analytics space.

Who You Are:  

Data Driven: A proven history of enabling decision making and problem solving with data. Conceptual thinking skills must be complimented by a strong quantitative orientation and data driven approach

Strong Partner: You effectively collaborate and seek to build trusted relationships with partners and stakeholders and work in tandem with them on all aspects from prioritization to delivery of results. Strong collaborator to represent Workforce Management and communicate with team members to determine global solutions, crossing business boundaries and international constraints

Strong Communicator: You can communicate verbally and through written communication with clarity and can structure and present your work to senior leadership

Clear Results Orientation: You display a keen focus on achieving both short- and long-term goals and have experience driving and executing an agenda in a demanding and fast-paced environment, with an eye on risks & controls

Innovative: You are always challenging yourself and your partners to find better and faster ways of doing things. Proven record of business improvements and delivering measurable results to the business; creative analytical person with ability to think beyond current state

Strategic: You demonstrate strong judgment, integrity, and sensitivity to cultural diversity and key strategic themes across the Enterprise. Frequently involved in matters that require solutions based on complex, analytical thought

Qualifications

• 5+ years of practical application experience in the Business Intelligence & Data Management with a history of successfully delivering complex projects in the financial services sector or similar complex industry
• 5+ years of experience preferred with workforce capacity planning, forecasting, and scheduling within a complex, matrixed organization. Strong experience in advanced SQL, data pipeline and data modelling, visualization tools (Tableau, Power BI etc.), planning analytics tools (IBM Planning Analytics), building data roadmaps and strategies, serving executives with data/report/insights for strategic decision making
• BS in Computer Science, Economics, Finance, Data Science, Math preferred
• Prior experience in banking industry or financial services sector is highly desirable
• Experience with databases and coding languages (SAS, Python, R, etc.)
• Familiarity with call management, workflow, and workforce management applications
• Excellent analytical and critical thinking skills, with the ability to translate business requirement into technical solutions or opportunities
• Detail oriented with good organization and presentation skills
• Ability to interact with all levels, including senior management, as a business partner with good verbal and written skills
• Ability to work with minimal supervision in a fast-paced environment, to be able to prioritize work, set goals and complete work by designated deadlines; ability to work independently
• Ability to build alliances, influence and negotiate to drive decisions; Positions oneself to be a partner to drive results along with key stakeholders and decision makers. Provide input/recommendations to the respective budget and financial impacts to the organization

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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