Application Support Delivery Manager, SVP

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Position Overview:

The Application Support Delivery Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Proven ability to translate high-level goals into actionable technical plans, manage priorities, and balance short-term deliverables with long-term strategic initiatives.
• Demonstrated track record of successfully managing the full program lifecycle, including planning, scheduling, resource allocation, and tracking progress across multiple engineering teams.
• Solid understanding of software development life cycles (SDLC), engineering best practices, and the ability to dive into technical details when necessary (e.g., reviewing design documents, understanding API specifications).
• Strong proficiency in various project and program management methodologies, with a proven track record of successfully applying Agile (Scrum) principles in complex technical environments. Familiarity with Waterfall or hybrid approaches where applicable.
• Exceptional communication, negotiation, and stakeholder management skills, with the ability to articulate complex technical concepts, program status, risks, and decisions to diverse audiences with varying technical backgrounds, and influence decision-making at various organizational levels.
• Strong analytical and problem-solving skills, with a history of implementing effective contingency plans and driving resolution of critical issues.
• Experience in establishing operational excellence, driving continuous improvement, and fostering a culture of accountability and learning within technical teams.
• Proficiency in data analysis and reporting, with the ability to create clear dashboards, status reports, and presentations that provide actionable insights.
• Innate ability to anticipate challenges, demonstrate servant leadership, and proactively drive solutions that empower teams to focus on execution.
• Demonstrated ability to build strong relationships, negotiate effectively, align diverse interests, and drive consensus across organizational boundaries.
• Experience in evaluating third-party solutions, defining technical requirements for external integrations, and ensuring seamless collaboration to meet program needs.
• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Minimum of 10 years of progressive experience in technical roles, with at least 3-5 years in a direct leadership or senior management capacity, specifically overseeing end-to-end technical delivery, or large-scale technical programs.
• Expert-level proficiency with project management and collaboration tools, particularly Jira (including advanced features, reporting, and dashboard creation), and familiarity with other platforms like Confluence, Asana, or similar delivery performance tracking systems.
• Master's degree or relevant certifications (e.g., PMP, CSM, ITIL Expert) preferred.
• Senior to advanced level experience in an Apps Support role with commensurate experience in people management.
• Experience with senior stakeholder management and ability to communicate appropriately to relevant stakeholders
• Project management with demonstrable results in improving IT services
• Capacity Planning/Forecasting exposure a plus
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$156,160.00 - $234,240.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Nov 30, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.