Program Management Analyst 2

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Job Overview

The Program Management Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Conducts routine operational or administrative work.
• Administers defined procedures, analyses and report preparation.
• Manages execution of project in accordance with organization's project management methodology.
• Develops, prioritizes and submits project plans, budgets and methodologies across a range of key projects.
• Defines project resources, performance reviews and post implementation evaluations.
• Takes ownership of the successful implementation of a set of projects that collectively can comprise a program.
• Manages the work of project managers. Lead the most complex or critical projects; monitor progress and performance against the project plan; identify and resolve operational problems and minimize delays.
• Evaluates and authorizes changes that significantly impact the scope, budget, or timeline of a project.
• Selects and manages ongoing relationships with external contractors so that the organization receives satisfactory standards of service.
• Leads, directs, evaluates, and develops a team of project managers to ensure that projects are completed on-time, within budget and according to project specifications.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience

Education:

• Bachelor’s/University degree or equivalent experience

Key Responsibilities:

• Have a clear understanding of all Citi policies and procedures that directly impact TPM and our Business Stakeholders to drive the adoption and adherence to these processes and procedures to minimize risk
• Build strong internal relationships and help strengthen controls and awareness across Citi businesses globally
• Perform pre-contract due diligence and post-contract ongoing monitoring activities based on specific third-party risk profile, country, and / or business requirements in compliance with Third Party Management requirements and any other alternate framework requirements
• Provide expert guidance and support on key controls, standard processes, operating procedures, and promote best practices
• Monitor reports to ensure third-party management policy required pre-contract due diligence and post-contract ongoing monitoring is carried out by responsible and / or accountable parties
• Monitor progress on agreed upon third-party remediation activities and proactively escalate issues, as necessary
• Ensure timely completion and updates to third-party related risk information based on required frequency; track outstanding items for follow-up
• Respond to TPM related queries/concerns via Phone/e-mail/chats received from different stakeholders
• Ensure that queries and requests are processed within Service Level Agreement (SLA) to maintain customer satisfaction. Customer queries must be well documented, monitored and efficiently addressed at all times.
• Engage with Third Party Officers (TPOs) as well as Sector and Regional Risk teams as necessary
• Liaise with Third Party Officers (TPOs) and Business Activity Owners (BAOs) and Sector/Regional Risk teams to provide guidance on policy compliance and overall third-party risk management requirements, as needed
• Provide support to Citi businesses for the execution of third-party risk management activities, including but not limited to:
  • Monitoring third party’s performance to SLAs
  • Monitoring customer complaints related to third parties
  • Monitoring compliance to Citi Records Management standards
  • Evaluation and monitoring of third party’s dependence on subcontractors
  • Supporting the preparation for third party onsite reviews
• Support reporting activities, as required
• Participate in continuous improvement activities
• Complete all tasks in connection with the organization’s activity but not detailed in the current job description, instructed by the direct manager, supervisor, or the functional head.

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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