Skip to main content
Join Our Team

Intermediate Process Engineer - C12

Apply (opens in new window)
Job Req Id:
25926901
Location(s):
Heredia, Provincia de Heredia, Costa Rica
Job Type:
Hybrid
Posted:
Dec. 12, 2025

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Intermediate Process Engineer is a position responsible for the creation and maintenance ofEnd-to-EndProcessdocumentationacrossRetail Banking and U.S. Consumer Cards.  The role will play a key part in the facilitation, build outanddevelopment ofourBusiness Process Modeling & Notation (BPMN 2.0) programthatenables thestrengthening,improvementandRisk Managementof processeswithinthese groups.The role will involveaspects ofprocess modeling, data management, process maintenance, as well as procedures and infrastructure work within Process Excellence.

Responsibilities:

  • Effectively communicate with individuals across all levels of the organization

  • Demonstrate excellent communication and facilitation skillswithexecutive presence

  • Proven ability to completehighly complexprojects on time and within budget

  • Knowledge of core processes and systemsleveragedacross the various functions within the firm

  • Proven ability toleverageprocess management principles to drive efficiencies

  • Well versed in working in and supporting a heavily integrated team environment withvery aggressivetimelines, large workload and high demand for accuracy and quality

  • Knowledge and experience withCEAM,ICRM, Process Mapping, Citi Risk and Controls a plus

  • Self-starter, able tooperatewith minimal direction, with strong work ethic, passion for learning, and a desire toaccomplishtasks with excellence

  • Strong collaboration skills. Able to successfully work with diverse functionalteams andacross multiple markets and geographies.

  • Promotes a culture of teamwork and able to create and foster strong partnerships

Qualifications:

  • 5+ years of experience in business process mapping and/or enterprise architecture preferred

  • Demonstrated ability to effectively use complex analytical,interpretiveand problem-solving techniques

  • Proven interpersonal,diplomaticand influencing skills

  • Consistentlydemonstratedclear and concise written and verbal communication


Education:

  • Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group:

Business Strategy, Management & Administration

------------------------------------------------------

Job Family:

Business Process Re-Engineering

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Apply (opens in new window)
A man walks his dog, enjoying a well-earned break from work.

Global Benefits

Discover the top benefits offered to our global workforce, designed to support your well-being, growth and work-life balance. Explore a few of the highlights that make working with us rewarding.

Learn More

A woman enjoying work-life balance with her family

Explore More Jobs

  • Early Careers Talent Network

    Sign up to receive personalized job matches based on your skills and interests. We'll help you discover opportunities that align with your goals.

    Join Early Careers Network

  • Career Professionals Talent Network

    Sign up to receive tailored job matches based on your skills and experience. Discover opportunities that align with your ambitions.

    Join Career Professionals Network