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Finance Transformation PMO –Program Manager, AVP

Job Req Id:
25918918
Location(s):
Heredia, Provincia de Heredia, Costa Rica
Job Type:
Hybrid
Posted:
Dec. 09, 2025

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Job Overview

The Program Co-ordination team, under the FTO PMO structure, plays a vital role in facilitating successful execution of the agenda of the Transformation Initiatives and its governance. The individual in this role will work as part of the overall FTO, collaborating with Initiative teams, business/function, Technology partners, Regional teams and the Transformation Program Office (‘TPO’), to co-ordinate and track actions towards achieving the overall transformation goals and operating model.  The selected candidate will be expected to apply in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Requires in-depth understanding of how areas collectively integrate within the Initiatives  as well as coordinate and contribute to the objectives of the function and overall business. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams.  


Responsibilities:

• Work with the Initiative teams in coordinating the development of comprehensive transformation plans across all geographies and portfolios

• Ensure compliance with project plans and track progress based on the agreed metrics for reporting progress vs the approved plan in terms of time and budget

• Ensure timely execution as per weekly cadence for management status dashboards to provide early executive visibility and to ensure quality of submissions to regulators as per overall timelines.

• Engage stakeholders within Finance, Technology and ICG/GCB for input/consultation, communicating any emerging risks, resource constraints and then develop corresponding mitigation plans, for review by FTO Management.

• Identify barriers for stalled deliverables and dependencies by working with initiative teams in a collaborative manner and escalate as and when necessary.

• Execute as per the framework developed by FTO, for change management, stakeholder engagement, and communication plans across the project teams.

Qualifications:

  • 5-8 + years of relevant experience
  • Experience as Program/Project Management with proven success in project management and execution.
  • Experience in supporting transformation projects and organizational change initiatives. 
  • Excellent relational and communication skills
  • Advanced MS Office skills
  • Advanced English Required
  • Experience using project management software applications such as Jira is a plus

Education:

  • Bachelors degree
  • Excellent quantitative and qualitative skills; being able to analyze data, draw conclusions, identify trends and issues, and diagnose root cause of issues
  • Ability to support a cross-functional project team with varied disciplines.
  • Track record of success in delivering high quality work in a fast paced and dynamic environment
  • Analytical mindset to resolve issues in a variety of complex situations
  • A team player who will implement initiatives effectively and motivate others to contribute
  • Experience or demonstrated ability to work effectively within a heavily matrixed organization
  • Excellent communication (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to influence senior executives
  • Integrity, maturity, dependability, a positive professional attitude
  • Experience within the Financial Services or another regulated industry is preferred.

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Job Family Group:

Finance

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Job Family:

Financial Solutions Design & Implementation

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Time Type:

Full time

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Most Relevant Skills

Assessment, Change Management, Communication, Credible Challenge, Management Reporting, Problem Solving, Program Management, Risk Management, Stakeholder Management, Strategic Planning.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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