Skip to main content
Team members enjoying time outside
Join Our Team

Enterprise Resilience Business Reporting Senior Analyst (hybrid)

Job Req Id:
25900075
Location(s):
Heredia, Costa Rica
Job Type:
Hybrid
Posted:
Aug. 26, 2025

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The COB & CM Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

  • The COB & CM Senior Analyst supports Citigroup's Continuity of Business (COB) organization within Global Operations & Technology Risk Management (OTRM).
  • Develop data analytics, metrics reporting and dashboards
  • Produce requirements documentation in both written and diagrammatic form.
  • Data analysis and Excel modeling skills.
  • Business knowledge of documentation type and purpose.
  • Ability to work on multiple projects simultaneously.
  • Track record as a strong analyst – recognized as able to deliver work in pressured environments.
  • Hands on approach and able to manage own work load whilst taking direction.
  • Attention to detail and ability to discuss document and confirm process flows.
  • Sufficiently experienced to provide feedback for areas of improvement and realign strategy accordingly.
  • Collaborative approach, must be able to work closely with senior business sponsors and promote consensus decisions that are right for the organization.
  • Flexibility and Autonomy are essential as some travel and out of hours work may be required.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 5-8 years Experience in Third Party/third party oversight, risk and relationship management.
  • Experience of technology project management, Data modeling and workflow mapping.
  • 2+ years experience working with internal/external audit/regulatory groups is preferred.
  • Advanced project management, data analysis and reporting ability; with a good understanding of supporting technologies (applications, reporting tools, and data presentation).
  • Experience work with Business Intelligence tools like Tableau and Business
  • Experience using scripting languages like Python
  • Experience using SQL creating metrics
  • Experience with JIRA working with Agile and Waterfall methodologies

Education:

  • Bachelor’s/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Corporate Services

------------------------------------------------------

Job Family:

COB & Crisis Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

A man walks his dog, enjoying a well-earned break from work.

Global Benefits

Discover the top benefits offered to our global workforce, designed to support your well-being, growth and work-life balance. Explore a few of the highlights that make working with us rewarding.

Learn More

A woman enjoying work-life balance with her family
  • Group of young professionals in an office setting

    Early Careers Talent Network

    Sign up to receive personalized job matches based on your skills and interests. We'll help you discover opportunities that align with your goals.

    Discover More

  • Four coworkers walking down stairs and talking

    Career Professionals Talent Network

    Sign up to receive tailored job matches based on your skills and experience. Discover opportunities that align with your ambitions.

    Discover More