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Employee Relations Senior

Job Req Id:
26945723
Location(s):
Heredia, Provincia de Heredia, Costa Rica
Job Type:
Hybrid
Posted:
Mar. 10, 2026

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Job Overview

The Employee Relations Senior is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

  • Tracks and reports of HR related ethics concerns raised through the hotline, interfacing with the Ethics Office and regional partners to ensure timely and thorough investigation and appropriate resolution of all issues, including application of the standards outlined in the Global Disciplinary Review policy.
  • Participates in a range of initiatives and exams involving the governance of investigations and complaint management, which includes direct engagement with regulators
  • Conducts investigations as needed.
  • Responds to workplace concerns on behalf of senior management.
  • Works with the Employment Law team in the investigation of and response to agency charges and litigation .
  • Partners with internal stakeholders such as Compliance, Citi Security and Investigative Services and Audit on investigations of employee misconduct.
  • Provides guidance and review of restructuring initiatives.
  • Assists in the design, development and/or delivery of training initiatives for HR.
  • Guides the interpretation and application of HR policy and practices in all phases of employment.
  • All other duties as assigned.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 5-8 years of experience related to Extensive Experience in HR Investigations and Ethics Management
  • Advanced English level


Education:

  • Bachelors/University degree finished


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Human Resources

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Job Family:

Employee Relations

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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