Cash Services Governance Controls Lead Senior Analyst

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Job Overview

Cash Services is an enterprise-wide utility providing financial integrity and efficiency through comprehensive payroll management, strategic cash flow optimization, and robust payment capabilities and controls. This empowers our organization to thrive and our employees to succeed. The Cash Services Controls Senior Lead Analyst is a strategic professional who stays abreast of developments within their field and contributes to directional strategy by considering their application in their role and the business. This role serves as a recognized technical authority within a specific area of the business. Developed communication and diplomacy skills are essential to guide, influence, and convince others, particularly colleagues in other areas and occasional external customers. This role has a significant impact on the area through complex deliverables. The analyst provides advice and counsel related to the technology or operations of the business, with work impacting an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Serve as a subject matter expert, developing and implementing business initiatives, client solutions, and projects.
• Stay abreast of developments within the firm’s transformation and control initiatives, considering their implications for the role and the business.
• Manage the volume, quality, timeliness, and delivery of complex deliverables for the broader Cash Services organization.
• Accountable for the integrity of processes, operations, and associated results; may include responsibility for planning, budgeting, and policy formulation within the area of expertise.
• Conduct detailed analysis of complex issues where the optimal course of action is not immediately evident, recommending and implementing solutions.
• Investigate various scorecards and performance management tools to mitigate exposure (risk/financial/regulatory); design and implement monitoring reports and tools as needed.
• Continuously identify and drive opportunities to improve and strengthen organizational delivery by overseeing and developing various governance frameworks and tools.
• Define, develop, implement, and track appropriate margin-related Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the group.
• Identify the need for and establish necessary guardrails to support the operational delivery of the organization.
• Manage stakeholders to ensure a best-in-class client experience, assess service quality, and identify areas for improvement.
• Collaborate with Risk and Controls teams and second-line partners, supporting operational teams in a wide range of programs, including but not limited to Continuity of Business (COB), End User Computing (EUC), Third Party Management (e.g., ICSA, CBDC), Records Management and Manager's Control Assessment (MCA).
• Contribute to the establishment of operational standards for others.
• Develop and execute business plans, policies, and procedures, demonstrating an ability to lead projects, offer innovative solutions, and identify cost-saving opportunities.
• Apply strong analytical skills to filter, prioritize, and validate potentially complex material from multiple projects.
• Demonstrate commitment to process improvement, client service, control, and cost reduction, actively identifying opportunities to implement process improvements, service enhancements, or technology enhancements.
• Apply a solid knowledge of the business to develop creative solutions for client and business needs.
• Provide in-depth and sophisticated analysis to define problems and develop solutions.
• Influence strategic functional decisions through expert advice, counsel, or provided services that directly impact the business.
• Build and maintain effective relationships with colleagues, management, and internal/external clients and stakeholders; facilitate and enable change.
• Persuade and influence colleagues, management, clients, and stakeholders through excellent communication, interpersonal, and diplomacy skills.
• Individuals at this level may manage a department, product, or process with significant independence.
• Act as a technical expert, serving as a key advisor on significant business/product decisions.
• Demonstrate a comprehensive understanding of how their area collectively integrates to achieve overall business goals.
• Cooperate and communicate effectively with other team members.
• Lead by example in support of organizational initiatives by exhibiting in-depth knowledge of products and issues, and proactively seeking opportunities for cross-functional collaboration.
• Appropriately assess risk when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This includes driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications:

• 6-10 years of relevant experience.
• Significant industry experience required.
• Demonstrated subject matter expertise in multiple or specific skill sets, business areas, or products (risk & controls, senior management presentation, stakeholder management, analytics)

Education:

• Bachelor’s/University degree required; Master’s degree preferred.

• Fluent English is mandatory and will be tested
• Availability for early meetings is required (part of a global team)

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash and Collateral Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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