Risk & Control Performance & Organization Change Management

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Job Overview

The Client Organization was established to drive enterprise-wide approaches to client coverage, identifying and filling in gaps or reducing duplication to ensure consistency throughout the firm. Additionally, it plays a leading role coordinating the allocation of capital and other financial, technology and human resources towards the client segments with the best returns potential. Finally, it is responsible for managing wholesale credit and counterparty risk for the organization. The Client Organization operates across 40+ jurisdictions globally.
The Client Organization Governance and Escalations team sits within the Chief Administrative Office, under the Head of Controls. The team supports and executes activities related to Corporate Governance, including Governance Committees, management meetings, Board Material Data Accuracy Controls, Escalations of Events, and oversight of the Client Organization Executive Scorecard Risk & Control metric performance, Organizational Change Management and New Activities.
Overview:
This role specifically sits within the Risk & Control Performance, Organizational Change Management, and New Activities team. The role will be expected to execute and support a range of activities to drive Risk & Control performance for the Client Organization, oversee the Organizational Change Management process and centrally manage New Activities.
Responsibilities include:
•    Prepare monthly Executive Scorecard – Risk and Control reporting with performance results, inclusive of forecasting projections and that may be included in Governance or management meetings
•    Assist in monitoring of Executive Scorecard – Risk and Control metric performance for the Client Organization, analyzing changes in performance, identifying trends, and conducting root cause analysis
•    Ongoing oversight in the Executive Scorecard – Risk and Control reporting and analysis processes
•    Conduct Risk & Control inventory reviews associated with organizational changes, overseeing, tracking, and facilitating ownership determinations
•    Prepare organizational change closure packages, documenting Risk & Control inventories and ownership, for sign-off by Client Organization leadership 
•    Execute BAU change management monitoring routines and prepare associated reporting and that may be included in Governance or management meetings
•    Oversee business maintenance of pipeline and proposal of New Activities including reporting on pre – and post-launch conditions. Report on Product Risk Monitoring and oversee centralized breach review process and escalation to 2LoD
•    Maintain the Client Organization Executive Scorecard, Organizational Change Management, and New Activities operating guide documents
•    Develop materials for and assist in presenting ‘Roadshows’ across the Client Organization to build awareness of Executive Scorecard processes and metrics, Organizational Change Management, New Activities and roles and responsibilities
•    Execute controls to ensure effectiveness

Qualifications & skills:
•    6-10 years of relevant work experience in Financial Services in Business Risk, Operational Risk, Compliance, and/or Corporate Governance
•    Experience in Accountability Frameworks for measuring Key Performance and Organizational Change Management
•    Moderate experience in providing effective ongoing program management support including continuous program improvement 
•    Strong understanding of a broad range of financial services products/services and end-to-end processes
•    Solid knowledge of and experience with financial services control environments, business processes, and ever-evolving governance processes and regulatory environments
•    Demonstrated ability to apply critical thought in evaluating business problems, articulating problem statements concisely and guiding the development of logical, pragmatic control recommendations and solutions
•    Excellent written and verbal communication skills
•    Self-starting team player with the ability to multitask and prioritize
•    Demonstrative analytical skills with follow-up and problem-solving capability
•    Strong proficiency with Microsoft Excel and PowerPoint
Education:
•    Bachelor’s/University degree

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Governance Reporting & Analysis

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Time Type:

Full time

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Primary Location:

Getzville New York United States

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Primary Location Full Time Salary Range:

$100,800.00 - $151,200.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Data Analysis, Escalation Management, Governance, Needs Assessment, Program Management, Risk Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Oct 17, 2025

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