Escalation Event Analyst

The Client Organization was established to drive enterprise-wide approaches to client coverage, identifying and filling in gaps or reducing duplication to ensure consistency throughout the firm. Additionally, it plays a leading role coordinating the allocation of capital and other financial, technology and human resources towards the client segments with the best returns potential. Finally, it is responsible for managing wholesale credit and counterparty risk for the organization. The Client Organization operates across 40+ jurisdictions globally.

The Client Organization Governance and Escalations team sits within the Chief Administrative Office, under the Head of Controls. The team supports and executes activities related to Corporate Governance, including Governance Committees, management meetings, Board Material Data Accuracy Controls, Escalations of Events, and oversight of the Client Organization Executive Scorecard Risk & Control metric performance, Organizational Change Management and New Activities.

Overview: 

This role specifically sits within the Escalations Event team. The role will be expected to execute and support a range of activities including to ensure that the various Client Organisation’s Escalation Events processes, controls, and reporting are effective, robust, and meet the requirements set out in the relevant Citi and Client Organisation’s Policies, Standards and Procedures.

Responsibilities include: 

• Executing processes related to Escalation Events oversight

• Engage with senior leaders to assess, record and respond to Events, ensuring these are captured accurately, timely and in accordance with requirements

• Provide analytical reviews and reporting for Senior Management and relevant Committees and management meetings

• Regularly review and execute ‘Change Management’ processes and ensure the Escalation Structure is accurate

• Coordinate and host the Client Organization Escalation Champion forum

• Execute the Client Organization Escalation Event Quality Assurance

• Review updates required for the Client Organization Escalations operating manual

• Review materials and present ‘Roadshows’ across the Client Organization to build awareness of the Client Organization’s Escalation Events, processes, and roles and responsibilities

• Coordinate, monitor, and ensure the execution of controls are effective

• Qualifications & skills:

  • 10+ years of relevant work experience in Financial Services in Business Risk, Operational Risk, Compliance, and/or governance and control

  • Experience as an Escalation Champion or relevant skills

  • Experience managing teams with broad accountability in a complex environment, works effectively in a cross-functional organization with the ability to balance strategic priorities with tactical actions

  • Demonstrated experience in providing effective ongoing program management support including continuous program improvement 

  • Solid understanding of a broad range of financial services products/services and end-to-end processes

  • Excellent knowledge of and experience with financial services control environments, business processes, and ever-evolving governance processes and regulatory environments

  • Demonstrated ability to apply critical thought in evaluating business problems, articulating problem statements concisely and guiding the development of logical, pragmatic control recommendations and solutions

  • Excellent written and verbal communication skills

  • Self-starting team player with the ability to multitask and prioritize

  • Demonstrative analytical skills with follow-up and problem-solving capability

  • Highly proficient with Microsoft Excel and PowerPoint

  Education:

  • Bachelor’s/University degree