Cash and Trade Processing Analyst

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Responsibilities:

• Maintain regular proactive calls with managed clients across the Financial Institutions and Corporate portfolios for EMEA Trade Operations

• Manage day to day senior client contact and handling of client issues relating to Letters of Credit with proactive follow up with the respective Operations; Sales; Product Management teams

• Work in partnership with Implementations; Sales; Product and Technical Partners for new Clients and build strong relationships .

• Improve overall relations with our client base providing clients with one to one support tailored to their specific business and requirements thus facilitating improved feedback on client reviews and surveys

• Maintain structured reporting of all inquiries and investigations handled for all managed clients across the Insurance portfolios on our case tracking tool

• Provide our clients with a "best in class" service through streamlined operations delivery, innovative client solutions, clear, concise and timely  responses to queries, Trade related issues and timely escalation of any issues to operations managers.

Requirements:

• 1-2 years of experience in a related role

• Excellent customer service skills - ability to empathize with customers

• Excellent working knowledge of MS Office

• Effective verbal and written skills

• Effective analytic and presentation skills

• Trade / Insurance experience would be nice to have

We offer:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities!

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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