Collections Analyst (UAE Nationals Only)

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Job Overview

What you’ll do

This position is in Collections under Citi UAE Wealth Operations, and the role is to assist the Collections Controls Manager to manage the key areas of controls and must be knowledgeable about relevant regulations and policies and must adhere to them in all aspects of the work. Dedicated to monitoring and controlling activities with a strong background on collection processes and highly experienced in transactional activities. Execute an extensive range of collection controls for activities performed by internal teams and vendors. The overall objective is to apply a broad knowledge of Citi’s products, services, and procedures to efficiently monitor collections service. Agent must adhere to relevant regulations and policies in all aspects of the work. Perform the required controls in line with requirements stipulated in MCA and internal operational procedures ensuring that deadlines are met, especially on ensuring all phone conversations are recorded.

•    Ensuring that all agents adhere to high call quality standards by performing vigorous call monitoring standards.

•    Follow-up on closure of breached items and timely escalation of delays to senior management
•    Full adherence to control standards framework ensuring transparency of process among business stakeholders.
•    Provide support on all risk mitigation related processes.
•    Provide support for to other administrative and customer service functions within the unit.
•    Act as a team player, take full ownership of managed processes and results, timely escalation of issues and potential breaches in targets with accurate background information and rationale.
•    Awareness and adherence to GCCFRP, Global consumer debt collections best practices and complaints policies and adherence to all CPR related to collections and ensure that the team is in line with all regulation by performing day 2 checks.

•     Active engagement in ongoing process improvement.
•    Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity.
•    Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behaviour from all our employees and it will be measured by specific metrics.
•    Awareness and adherence to GCCFRP, Global consumer debt collections best practices and complaints policies.
•    Safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we’ll need from you

Bachelors degree

2 years of experience in Collection

Being Responsible, Analytical, Proactive, Adaptation, Organized, Teamwork, Work Under Pressure, Results Oriented.

Innovation and generation of proposals. Ability to adjust quickly to changes and reprioritization in the market.

By joining Citi Dubai, you will not only be part of a business workplace with a hybrid working model (up to 2 days working at home per week). Discover more HERE.

Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Operations - Collections Default

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Job Family:

Core Collections

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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