Divested Administration Lead - Ciudad De Mexico

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Job Overview

The Operations Support Senior Lead Analyst is a senior level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core team. Additionally, position serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Lead strategic planning, implementation ownership, operations coordination for various products, program level initiatives, and services offered by the business
• Perform advanced analysis of existing operational processes and/or expanding operations capabilities for new products and services
• Facilitate alignment of the Operations Support infrastructure with focused technologies and processes including user acceptance testing and platform rollouts
• Lead program level initiatives consisting of multiple sub projects with significant potential impacts on multiple Operations areas
• Serve as Subject Matter Expert (SME) in business, planning, and analysis for specific Operations area
• Provide in-depth analysis with interpretive thinking to define problems, develop innovative solutions, and streamline operational processes
• Resolve escalated Operations issues, apply ingenuity and creativity to complex situations, and/or offer advanced level solutions
• Influence strategic functional decisions through advice, counsel, or provided services and Coach and/or advise lower level personnel on operational processes and best practices across multiple functions
• Manage resource allocation of work for assigned Operations area for multiple teams/projects, influence and negotiate with senior leaders, and communicate with external parties
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Bachelor’s degree in Business Administration, Finance, Project Management, or related field.

5+ years of experience in administrative, operations, or project coordination roles, ideally within banking, financial services

Familiarity with TSA structures, program governance, or divestiture environments is an advantage.

Strong organizational and document management skills, with experience in SharePoint, Excel, and project tracking tools (e.g., JIRA, MS Project, or similar).

Excellent written and verbal communication skills in English and Spanish.

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

The Divested Employee Administration Lead will be responsible for definining, implementing and managing the administrative and operational processes delegated by Divested Entity to support divested employee related tasks for all users still connecting to Citi applications given the ecosystems constraints in terms of key roles assigned to only to employees.

1. Definition and Implementation of delegated processes

2. Administrative & Operational Coordination

3. Performance Monitoring

4. Team Management

5. Process Improvement & Knowledge Management

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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