Discover your future at Citi

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Job Overview

The Community Development Sr Mgr accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

• Create and deepen a portfolio of local relationships and community development organizations that position Citi as an innovator in Financial Inclusion and Community Development.
• Management and ownership of contribution and grant budget to develop innovative solutions in Citi’s priority areas
• Participate in and support Citi’s regulatory obligations by working towards achieving an “Outstanding” rating via fulfillment of annual performance targets, fulfilling commitments and providing performance context.
• Participate and coordinate in qualified activities that include delivery of financial capability activities with non-profits & schools and positioning of Senior Management on nonprofit boards.
• Assess reputational risk to the franchise and work with Government Relations, National Initiatives Team, and respective Citi businesses to devise appropriate solutions.
• Lead and convene community partners and influencers to identify consistent community needs and champion Citi’s efforts and support to address these issues.
• Represent Citi at public events, community meetings, press conferences and at internal and external visibility opportunities
• Identify and understand Citi businesses and how to leverage their respective product sets to benefit low and/or moderate income consumers.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Minimum of 6-10 years’ experience in community development work, nonprofit management, public policy initiatives, philanthropy, or banking/lending experience.
• Experience in innovative program development, charitable contributions and/or Foundation grant writing

Education:

• Bachelors degree, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Propósito del Puesto

Liderar la ejecución y escalamiento de las iniciativas estratégicas para el área de asuntos institucionales, asegurando el cumplimiento regulatorio, la eficiencia operativa y la generación de valor para el negocio y el cliente interno/externo.

Responsabilidades Principales

• Definir y ejecutar la estrategia de modernización y transformación digital;
• Liderar equipos multidisciplinarios sin tener personal a su cargo
• Presentación de avance a la alta gerencia
• impulsar innovación, eficiencia operativa y excelencia en la experiencia del cliente.
• Codefinir y ejecutar la estrategia de transformación digital, enfocada en la migración de aplicativos
• Optimizar procesos operativos y reducir tiempos de entrega
• Implementar metodologías ágiles para acelerar el time-to-market.

Transformación Digital y Tecnología

• Alinear la estrategia tecnológica con los objetivos de negocio.
• Liderar proyectos de innovación tecnológica, analítica, inteligencia artificial y experiencia digital
• Garantizar cumplimiento regulatorio y de políticas internas
• Diseñar y optimizar journeys end-to-end centrados en el cliente y en la optimización de proceso
• Asegurar altos niveles de satisfacción y NPS.

Perfil Requerido

• Licenciatura en áreas económico-administrativas o tecnológicas
• Maestría deseable.
• Más de 15 años de experiencia servicios financieros transformación digital
• Experiencia en programación
• Certificacion en gestión de proyectos PMP o en metodologías agiles deseables

Idiomas

• Español: Nativo. Inglés: Intermedio (B1–B2).

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Job Family Group:

Communications and External Relations

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Job Family:

Community Development

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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