BANAMEX Ops Sup Analyst 1 C09

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Job Overview

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

 Supervisar, monitorear y/o verificar la ejecución de los procesos operativos y contables, derivados del procesamiento diario, y que seas sean realizados de forma oportuna y exacta por parte del personal a su cargo.
Asegurar la conclusión en tiempo y forma de los procesos operativos, verificar que los analistas confirmen la correcta conciliación de cifras contables y/o operativas, así como asegurarse de que extracción de reportes y bases de datos para su análisis se genere de acuerdo a los convenios de servicio que se tienen con las Gerencias de Producto.

Entre 2 y 3 años de experiencia comercial relacionada con procesos operativos deseable, amplio conocimiento en el ámbito operativo de tarjetas de crédito, débito y productos de captación, incluido al menos un año de experiencia en supervisión y manejo de equipos de trabajo.

Habilidades de liderazgo efectivo y motivación de equipos de trabajo, gestión efectivo de tiempo, habilidades de negociación y relaciones de trabajo con Gerencias de Producto, habilidades de toma de decisiones y resolución de problemas, tanto de personal como operativos.

Amplio conocimiento de aplicación, análisis y estructura de procesos contables, derivados de la operativa de cargos /abonos a cuentas de clientes, así como experiencia en el manejo y gestión adecuados de partidas de alto riesgo.

Asegurar que todos los servicios que forman parte los convenios de servicio con las Gerencias de Producto sean cumplidos conforme a los tiempos y calidad comprometidos en ellos. así como asegurar el mantenimiento de estos con revisiones y actualizaciones periódicas.
Asegurar que las líneas de Control (ARCM) mapeadas a todos los procesos operativos a su cargo, sean las adecuadas, y que cumplan con la función esencial de mitigar todos los riesgos Operativos para evitar Issues. 

Nivel C09

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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