BANAMEX IT Group Manager - C14 - Ciudad De Mexico- Service Health Head

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The IT Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals for stabilitation program. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function between different processes as change, incident and problem mgmt. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Accountable for risk, service imporvements of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Ensures managed areas are defining and implementing systems that are aligned with business strategy and goals.
• Resolves complex and varied issues with substantial potential impact.
• Applies in depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Demonstrates an in depth understanding of how own sub function integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.
• Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Impacts the technology sub function through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning.
• Persuades and influences others through communication and diplomacy skills; may negotiate with external parties.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience in multiple technology disciplines with commensurate experience in people management.
• Budget management, Risk & Control management, influencing skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

Risk management, service health, Tech KPIs.

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Technology Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.