BANAMEX-Issue Management Sr. Analyst

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Job Overview

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Responsibilities: 

• Help support for the coordination and comprehensive management of issues with key stakeholders
• Help drive issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
• Help facilitate Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
• Help maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
• Implement sustainable solutions by addressing root causes
• Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
• Identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies
• Help support key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
• Help incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
• Ensure compliance with all relevant regulatory requirements and internal policies
• Build partnership with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls. • Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education: 

Bachelor's/University degree or equivalent experience

The Issue Management Officer (IMO) is part of the Issue Management Organization in Mexico and reports to the IBCO Head Banamex. The IMO is fully dedicated to issues management, and the primary purpose of this role is to facilitate communication and coordination between his/her managed Business(es) and the rest of the organization, including the OGC, acting as a primary support contact for issues management related matters. The incorporation of this role within the organization is an enabler for improvement and sustainability of the issues management practice in Mexico.

This function is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Participates from inception through implementation, in cross-functional or cross business issues designed to ensure business compliance with laws, regulations, and policy requirements across key/complex risk levels.
• Utilizes Issue Management processes and project management methodology from the initiation, planning, control requirements, execution, and closing phases of each issue; end results may include improved productivity, technology, processes, cost savings, and controls.
• May support any area of the business (organizationally, regionally or product-wise) from an issue/project perspective; regular engagement with Senior Business Level Officers, Legal, Risk, and Compliance regarding complex matters.
• Initiates and develops relationships with others throughout the business unit and the company in order to identify and understand business needs
• Implement solutions to improve effectiveness and results
• Ensure a culture of accountability, integrity and respect
• Works issues/projects as assigned to support improvements
• Identify and analyze escalated problems and provide guidance for resolution
• Negotiate solutions and acts as a liaison with internal and external clients
• Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations
• Evaluate cost/benefits, make recommendations, develop and oversee implementation plans
• Provides judgment based on analysis of factual information in complicated and unique situations
• Directly impacts the area through shared responsibility for delivery of end results
• Implement and develop controls to prevent risk within specialized business
• Analyzes and identifies risk and performs analytical reporting
• Acts as a consultant to the businesses regarding processes & controls
• Drives corrective actions
• Provides support to business activity owners and Third Party Risk and Control functions
• Coordinates and assists with onsite reviews
• Completion of compliance documentation and on boarding activities relevant to compliance due diligence.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of control and/or project experience
• High attention to detail and quality
• Demonstrated analytical and problem-solving skills.
• Effective planning and organizational skills
• Proficient in Microsoft Office with an emphasis on MS Excel / Power Point
• Consistently demonstrates clear and concise written and verbal communication skills
• Proven ability to make sound business decisions
• Experience in creating and implementing processes that result in improved business performance
• Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Issue Management

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Issue Management, Management Reporting, Policy and Procedure, Risk Management, Root Cause Analysis.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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